newScale Inc. provider of IT Service Catalog and Service Portfolio Management software solutions, today announced the latest additions to its libraries of pre-built Service Portfolio and Service Catalog templates. Each library contains pre-built service components that can be used “as-is” to get up and running immediately, or configured to suit each organization’s unique environment. This robust pre-defined content helps accelerate the development, deployment and maintenance of an IT Service Portfolio and Service Catalog.
More and more IT operations are embracing the concepts of Service Portfolio Management and Service Catalog Management in their journey to becoming more service-centric and customer-focused. But most IT staff have no idea how to get started.
Recognizing this challenge, newScale introduced it first pre-built library of common IT service requests in 2001. Since then, the company has continued to expand and enhance its libraries of pre-packaged and reusable content to speed Service Catalog deployment and ensure the lowest total cost of ownership for its customers. Unlike other vendors that have imitated this approach, newScale Service Catalog content has been tested, implemented, and improved upon through multiple product release iterations and nearly a hundred in-production deployments.
This latest release includes enhancements to newScale’s existing libraries as well as new libraries of reusable content:
newScale Service Portfolio LibraryTM: To help IT define their strategic portfolio of business services, this new library provides a Service Portfolio taxonomy and examples of more than 50 service offerings with detailed descriptions, pricing options, dynamic marketing templates, images, and other attributes in business-relevant terminology.
newScale ITIL v3 Service Process LibraryTM: For organizations adopting ITIL, this new library includes nine categories and over 50 detailed service activities for key ITIL processes that impact the Service Portfolio and Service Catalog – to “activate” ITIL best practices and accelerate compliance with version 3.
newScale Service Request LibrariesTM: These five libraries together offer more than 1,300 service descriptions for the most common end user IT, access management, data center, telecom, and facilities requests. Each library now includes updated category images, service request forms, and email templates – as well as new service models, service workflow documentation, and detailed configuration guides with service design recommendations.
newScale Consumer Web TechnologyTM: With each of the above libraries, newScale provides the ability to easily integrate third party Web interfaces into an enterprise Service Catalog. This includes Web services for internet search, videos, wikis, and blogs – leveraging familiar consumer technologies such as Google Custom Search and YouTube.
Rather than define services from scratch, IT organizations can use newScale’s extensive content libraries to jump start their ITIL initiatives and accelerate their Service Catalog programs. And while other toolkit-based approaches require custom development, newScale customers can use these out-of-the-box templates to quickly configure their own services, make changes, and upload new services without requiring programming skills.
“Most people find it easier to be an editor instead of an author. By using our pre-built Service Portfolio and Service Catalog templates as a starting point, IT organizations can save both time and money,” said Mark Hamilton, vice president of marketing, newScale, Inc. “This latest release further extends our competitive advantage and accelerates our customers’ time-to-value. And with these new libraries, we now provide tools to help ensure compliance with ITIL version 3 and bring the ease-of-use of familiar Web 2.0 technologies safely into the enterprise.”
Visit the newScale web site for more information.