Digital Fuel’s Pre-Defined Service Catalog

Digital Fuel, an IT Service Management solutions company, today announced the industry’s first pre-defined IT service portfolio and catalog, providing customers with immediate online access to a dynamic, fully populated catalog built on years of service management expertise and best practices.

Built on Digital Fuel’s ServiceFlow, the global standard for managing services as a business, the new solution provides enterprises with the foundation for their IT service management and ITIL initiatives to drive service excellence at lower costs.

With Digital Fuel’s Pre-defined IT Service Portfolio and Catalog, enterprises can instantly adopt a fully pre-defined IT service catalog that includes all of the core services commonly offered by an IT organization, including applications, data center, end-user computing, network and telephony, professional services, service desk and many others. Within minutes, any organization can set up a complete service catalog with a full suite of service lines, a process that can typically take many months to achieve.

The pre-defined catalog serves as a starting point, enabling enterprises to easily edit any of the services to fit their specific service universe, including service hierarchy, offerings, descriptions, service levels and price. The net result is a low risk, low cost, immediately valuable service catalog that lowers TCO, drives service excellence and reduces service costs.

“Developing a comprehensive IT service catalog is an essential step — preferably the first step — in successful ITIL implementations,” said Paul Burns, senior analyst with research firm Enterprise Management Associates. “Digital Fuel’s new pre-defined service catalog solution gives enterprises a major head-start in establishing ITSM discipline by providing a fully populated, rapidly usable IT service portfolio and catalog. With this core aspect of ITSM addressed, enterprises can move ahead to refining their service offering, managing service performance, incorporating billing and usage and more closely understanding the costs of their entire IT service portfolio.”

As enterprises continue the rapid shift toward running IT as a business, Digital Fuel is at the center of this transformation, providing the solutions necessary to define and deliver better services at reduced costs. The new solution builds on Digital Fuel’s leadership position among the world’s leading global services organizations, including BT, Capital One, Cisco, Cummins, Deutsche Bank, IBM, Nationwide, Nestle, Dell, General Electric, Procter & Gamble and many others.

The new solution helps customers quickly create, define, and publish their own IT service catalog. The pre-defined service catalog includes:

• Complete IT Service hierarchy, with full support for ITIL v3
• Six pre-defined service lines with 60 offerings
• Service Level Metrics and pricing for each offering
• Leverages ITIL v3 best practices
• Reports and dashboards

The new Pre-defined IT Service Catalog can be delivered on-site or as a managed service and is available now at www.digitalfuel.com.