BMC today announced that it is the first vendor to be certified for ITIL(R) V3 compatibility through PinkVERIFY, the world’s only independent IT Service Management (ITSM) tool certification program from leading ITSM education and consulting provider Pink Elephant.
BMC’s leading service desk solutions, BMC Remedy ITSM 7.0 and BMC Service Desk Express (SDE) 9.6, have both received the ITIL V3-based PinkVERIFY certification, providing organizations an easy way to identify tools that will support their ITIL needs.
“Our assessment revealed that BMC’s products and solutions were designed with customer ITIL initiatives uppermost in mind,” said David Ratcliffe, president of Pink Elephant. “Adopting a best practice framework, such as ITIL, simplifies the enormous task of properly aligning IT with the business it supports. Our certification gives customers the confidence that the technology partner they turn to for implementing these initiatives is in line with their strategy.”
The current version of the Information Technology Infrastructure Library, or ITIL, available since June 2007, reflects the latest thinking in effective IT management and provides practical guidance to organizations as they implement Business Service Management (BSM), helping reduce costs and lower risk of business disruption by aligning IT infrastructure to support business growth and flexibility.
“Being the first vendor to receive ITIL V3-based PinkVERIFY certification further validates BMC’s leadership in a key BSM market and recognizes that our service desk offerings provide substantial benefits to companies,” said Tom Bishop, chief technology officer of BMC Software. “A service desk designed with ITIL in mind takes a great deal of needless complexity out of the equation, and with ITIL v3 specifically, it is easier to adopt the complete service life cycle approach.”
Service management tools undergoing the PinkVERIFY process are objectively assessed by an experienced Pink Elephant consultant with the highest level of ITIL certification. In order to be licensed to use the PinkVERIFY logo, a tool must meet a set of mandatory and integration process requirements established for PinkVERIFY. Pink Elephant assessed and confirmed compatibility for BMC Remedy ITSM 7.0 in 11 ITIL V3 processes; BMC SDE 9.6 received certification based on seven ITIL V3 processes, including Change and Service Level Management.
IT organizations need integrated service management processes that see IT from the perspective of the business. BMC Remedy ITSM 7.0, which is a comprehensive suite of service management solutions tied to a single CMDB, has long been a champion in ITIL solutions. BMC SDE 9.6 provides embedded best practices, such as Incident and Problem Management, and prioritizes incidents according to business impact, allowing IT staff to focus efforts where it matters most and paving the way for BSM attainment.