If your company is looking at implementing the ITIL v3 best practices framework, Training Camp is now offering an accelerated 3 day boot camp. The course features the latest v3 edition of the Information Technology Infrastructure Library (ITIL).
Training Camp’s ITIL v3 Foundation Accelerated Certification Program is the most effective, efficient way to learn a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.
They offer both individual training at one of their facilities nationwide as well as on-site corporate training.
Here is an overview of their training schedule.
Day 1
Section 1: Service Lifestyle
ITIL’s approach to Service Management. Value Creation, the benefits of ITIL, Organizational Context, Governance, the Process Model and the overall ITIL Lifecycle are discussed.
Section 2: Service Strategy
Strategy terms of interest while presenting an overview of Utility and Warranty, Service Models, Service Provider Types, Delivery Models, Key Service Strategy Activities, Financial Management, Service Portfolio Management, Business Service Management, Service Portfolio and Demand Management.
Section 3: Service Design
Service Design Path, Business Change Process, Design Management, Five Aspects of Service Design: Service Solutions; Portfolio; Technology Architectures and Management Systems; Processes; Measurements, Methods and Metrics.
Day 2
Section 4: Service Transition
ITIL’s approach to Service Management. Value Creation, the benefits of ITIL, Organizational Context, Governance, the Process Model and the overall ITIL Lifecycle are discussed.
Section 5: Service Operation
Operational Functions, Service Desk, Technical Management, Application Management, IT Operations Management, Services vs. Components, Stability vs. Responsiveness, Quality vs. Cost, Reactive vs. Proactive, and new processes: Event, Request Fulfillment, Access and changed processes including Incident Management and Problem Management.
Day 3
Section 6: Continual Service Improvement
CSI Activities, Required Skills, Metrics, CSI Model, Seven Steps of Improvement, Role of Measurements, the continual realignment of IT to business requirements, the aim to improve all processes within the Service Lifecycle, growth and maturity of Service and the Management Processes of Measure, Analyze and Review.
Morning review. ITIL Foundation v3 Exam
I attended a boot camp similar to this one in preparation for the ITIL Foundation v2 exam. Books on preparing for the exam are good, but nothing beats a class where you can ask questions. Boot camps are intensive, but well worth the time spent. The morning review on the third day is a great way to prepare you for taking the exam on-site in the afternoon. Everything is still fresh in your mind and makes the test much easier. As a group everyone who took the boot camp passed the exam.
For more information visit the ITIL section of their website. Training Camp