A new ITIL maturity reports is a guide to anyone looking to adopt or extend their ITIL implementation. Any organization looking to implement ITIL3 will have lots of questions. What are the challenges and pitfalls to expect? What is the real cost? The report offers some key pointers and practical realities, based on the experience of 350 leaders of IT.
Sunrise Software, a leading independent provider of IT Service Management (ITSM) solutions today announced the availability of its ITIL Adoption and Maturity Report 2008, which is available for free download at http://www.sunrisesoftware.co.uk/.
The report draws from the experience of 350 IT leaders spanning both public and private sector organizations with more than 200 employees. It offers a unique opportunity to view a snapshot of ITIL maturity in 2008 and shows a strong drive to extend ITIL, with as many as 46% of respondents stating that they were planning to take steps over the next few months to incorporate ITIL3 into their processes.
One quarter of the senior IT executives Sunrise Software questioned said that ITIL had brought about major benefits in their organization. The research also found that over 80% of ITIL projects have ended up costing the amount their managers expected. Additional findings included:
- As many as 33% said there was a strong drive to extend ITIL
- According to well over half of those who have implemented ITIL, the biggest challenge they have to face is the cultural change
- Over a quarter of people questioned, said that they were either using ITIL already or planning to use it to support processes outside of IT support
Commenting on the report findings, Tom Weston, Chairman of Sunrise Software said: “What this snapshot highlights is that ITIL is not just about a one off implementation project. It is a continuous process of evolution for the service desk, with the advantage that even the most mature operations can still take their service to the next level.” He continued: “ITIL truly seems to have established a tool through which the modern IT department can finally and unequivocally position itself as a leading example for the rest of the organization.”
Sunrise Software has also just unveiled a new ITIL FAQ section on its web site http://www.sunrisesoftware.co.uk/main/faq_index.php – specifically designed to answer common questions surrounding implementation and ROI of ITIL.