Doing research for another post I ran across a survey where people were asked if they had ever sent out an email message to the wrong person or copied someone by mistake. Not surprisingly seventy-eight percent of the respondents answered yes they had. I am sure we all have sent out emails by mistake. I have used the recall button more than once, but usually because I forgot to include an … [Read more...]
How a Proactive IT Manager Can Handle Any Crisis
Today many IT professionals are expected to do more with less. This means there more pressure with less time, more work with fewer staff members, and more control with less tolerance for mistakes. All of these can put the business at risk unless processes, plans and monitoring are put in place to handle potential problems. The solution to the problem lies in using a proactive management style … [Read more...]
5S System Challenges – Slow and Steady Implementation
You will face many challenges implementing and sustaining a 5S System. One of those is that a 5S System represents change. One way to make the change easy for employees it to use a slow and steady method if implementation. The first thing to remember is there is no cookie cutter solution when it comes to developing and implementing a 5S System. Each organization is different as are the people … [Read more...]
SaaS Fail? Many IT Customers Not Enthusiastic About SaaS
According to a recent survey many IT users in the U.S. and U.K. are “underwhelmed” with SaaS. Software as a Service (SaaS) has gained in popularity as IT looks to cut costs, however it seems a lot of customers are not yet fully satisfied with the results. The Gartner survey of users and prospective users of SaaS solutions indicates that while the SaaS model is more widely accepted now 58 … [Read more...]
Management Tools – Time and Problem Management Simplified
If you are an active manager, always on the go or away from your desk I have an invaluable tool to help you with time and problem management. A pen and a pocket list. It is a very simplified “Getting Things Done” system, and very useful for active managers. The concept is simple. Take a standard sheet of paper, fold it once and then again into a nice neat square. You will end up with four easy … [Read more...]
Management Tool – Employee Performance Log (PLog) System
There are many times when a manager needs to recall facts and information about an employee. During performance reviews and dealing with disciplinary issues top the list. As a manager one tool I have found to be very useful for this task is keeping an employee performance log (PLog) for each of my reports. An employee performance log is a written record of performance issues, kudos and any … [Read more...]
Dealing With Harassment and Discrimination in the Workplace
Anywhere people work together conflict is inevitable. As a manager you must work to promote healthy associate relationships and deal with conflict in a constructive manner. Harassment in the workplace is a serious issue every manager should educate themselves on. Sooner or later you will deal with it. Sometimes what starts as poking fun or seemingly innocent banter between associates can grow … [Read more...]
The Gemba Walk – A Tool For IT Management and Leadership
A management technique known as “The Gemba Walk” is about getting managers and leadership out of their offices and into the workplace. An Information Technology department by nature is in a constant state of change. For this reason a Gemba walk is a good way for IT managers and leaders to stay in touch with everything that goes on in the workplace. The idea behind the post “The Keys to … [Read more...]
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