Hospitals across the United States are beginning to embrace lean and Six Sigma business management strategies in attempts to reduce costs and improve productivity, according to a new national benchmarking study by ASQ. The ASQ Hospital Study, to which 77 hospitals responded, is the first study to investigate the implementation of lean and Six Sigma in U.S. hospitals. While applied in … [Read more...]
Persona-based BPM Can Reduce Deployment Time and Costs, and Increase Individual Productivity by 40%
Global 360, a leading provider of Process and Document Management solutions, has announced viewPoint™, the industry’s first Persona-based Business Process Management (BPM) approach for delivering applications that address the needs of each user in the process. To develop its Persona-based BPM approach, Global 360 leveraged extensive field research conducted with user- and interaction-design … [Read more...]
New HP Data Center Design Methodology Saves Customers Millions in Capital, Operating Costs
HP has unveiled an approach to critical facilities design that can increase data center efficiency and reduce customers’ capital costs by 15 to 25 percent.(1) This new offering enables customers facing the challenges of today’s economic climate to cost-effectively invest in building the foundation to thrive in tomorrow’s recovery. Multi-tiered hybrid design from HP aligns facility design with … [Read more...]
Cisco and BMC Software Deliver Major Breakthrough in Management for Unified Computing System
Cisco and BMC Software have announced their collaboration to deliver a major management breakthrough for the new Cisco Unified Computing System. Combined with BMC’s Business Service Management, Cisco’s Unified Computing System represents a quantum leap forward in enhancing customers’ ability to provision and reconfigure the entire stack of mission-critical business services, along with the … [Read more...]
Access BMC Remedy Service Desk From Smartphones
More and more, customers want to use their BlackBerry® smart phones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk. Aeroprise, Inc. and BMC Software have announced a major technology partnership that provides customers a … [Read more...]
Lack of End User Training is a Large and Growing Threat to IT Security
While information security remains a top priority for eight in ten IT professionals surveyed, many companies seem to be underestimating one of the most significant IT security threats - end user error. According to CompTIA's 7th Annual Trends in Information Security survey, human error is the primary cause of the most severe security breaches, yet significantly fewer organizations (45%) provided … [Read more...]
Avocent’s LANDesk Management Suite Named “Best of the Test”
Avocent Corporation a global leader in IT Operations Management, today announced that its LANDesk® Management Suite 8.8 has been named winner of Network World magazine’s “Best of the Test” in the category of systems management. Avocent’s LANDesk software has now won the prestigious “Best of the Test” award from Network World, an IDG company, twice (2009, 2007) in the past three years. In … [Read more...]
IBM Service Management Simulator Learn About ITSM and ITIL
The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization. With each game session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) … [Read more...]
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