The stock market is in turmoil. Rumors of layoffs may abound. Retirement plans are taking serious hits. Political and economic uncertainty adds to the stress level of our employees. These are troubling times for companies and for employees. This is the time for leaders to rise to the challenge and ensure their employees that all is well. Leadership is the special quality which enables people … [Read more...]
CA’s Data Center Automation Enhancement
CA, one of the world's largest independent software companies, and Opalis Software Inc., a market leader in IT process automation software, have announced an OEM partnership that will enhance CA’s Data Center Automation offerings with the award-winning IT process automation technology from Opalis. The joint technology solutions will further enable enterprises to drive down IT operational costs … [Read more...]
Service Management Return on Investment from ITIL [White Paper]
ITIL is currently the undisputed champion of best practice in service management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to obtain concrete evidence of just what it can do for your business. Survey findings from the Service Desk Institute indicate that the IT service management industry has reached a new level of maturity in … [Read more...]
Digital Fuel Speeds ITSM Excellence with Out of the Box SLM Solution for Service Desks
Digital Fuel®, the leader in IT Service Management (ITSM), today launched their Pre-Defined Service Level Management solution for Service Desks. The hosted, fully managed solution provides a complete out of the box SLM solution for Service Desks that contains pre-defined reports, dashboards, service level objectives (SLOs), data interfaces and best practices for running IT services in a … [Read more...]
Web Help Desk Software Integration With Apple Remote Desktop
MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with Apple Remote Desktop 3, Apple's award- winning desktop management system for Mac OS X. More than ever, businesses and educational institutions are seeking continuity and cost-effective IT help desk solutions. The easy access to ARD information … [Read more...]
ITIL V3 Library Now Available on a Multi-User Basis
Following customer feedback and the obvious need for multiple numbers of staff within an organization having unrestricted access to the ITIL® Lifecycle Publication Suite, IT Governance, who are official OGC & TSO distributors, are now able to offer the ITIL® Lifecycle Publication Suite Multi-User Licence. The ITIL® Lifecycle Publication Suite Multi-User Licence is available as online access … [Read more...]
A Service Desk Project Success Story
Changing your Service Desk solution can be a large project with many challenges. The ideal is to improve customer service, while reducing costs and making the transition as painless as possible. Many companies also want to adopt ITIL processes into their Service Desk. For Orrick, the SaaS solution Service-Now.com was the choice. Orrick a global law firm with clients in more than 100 countries … [Read more...]
New Active RFID Solutions for Corporate IT
Animus Solutions, a vendor-neutral provider of IT asset management and service management consulting, and RF Code, a leader in automating physical asset tracking, announced an alliance that will help organizations incorporate the use of active RFID extensively into a broad range of IT asset processes. These processes include asset identification and tracking for instant inventory and audit. … [Read more...]
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