IT Managers Inbox

Resources for IT Managers

The 9 Most Desired Skills of Hiring Managers

By

Are you looking to move up in your organization or move on to a better job? Improving your skill set will benefit you in both situations. There are many skills valued by managers, but which skills do they find most valuable? Harris Interactive on behalf of CareerBuilder.com recently surveyed 3169 hiring managers. One of the results of this survey identified the skills hiring managers look for … [Read more...]

Web Help Desk Launches v9 Cross-Platform Help Desk Software

By

MacsDesign Studio LLC, developers of the leading cross-platform help desk  software solution, Web Help Desk, today announced  the availability of Version 9, a major update to its flagship service  management solution. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible  plug-in architecture for popular 3rd party asset management … [Read more...]

IronKey The Worlds Most Secure USB Thumb Drive

By

What do you keep on your USB thumb drive? Project information, company  information, client files, personal data? If you have data you want to protect with military grade encryption in a rugged USB thumb drive, take a look at the IronKey lineup of USB drives. Three Versions IronKey USB thumb drives come in a variety of sizes from 1 GB to 8 GB. You can pick from three versions depending on … [Read more...]

BMC First Vendor Awarded PinkVERIFY ITIL v3 Certification

By

BMC today announced that it is the first vendor to be certified for ITIL(R) V3 compatibility through PinkVERIFY, the world's only independent IT Service Management (ITSM) tool certification program from leading ITSM education and consulting provider Pink Elephant. BMC's leading service desk solutions, BMC Remedy ITSM 7.0 and BMC Service Desk Express (SDE) 9.6, have both received the ITIL … [Read more...]

Combining ITIL and Six Sigma to Improve ITSM

By

There are two approaches that can be used to improve Information Technology Service Management (ITSM): the Information Technology Infrastructure Library (ITIL) and Six Sigma. Many followers of these seemingly mutually exclusive approaches exhibit a nearly religious zeal in defending their way as being the only way to go. Rather than being opposing approaches, however, Six Sigma and ITIL are … [Read more...]

IT Security Challenges For Small Business

By

A recent survey conducted by McAfee revealed that 52% of small and medium sized businesses felt they were too small to be of any value to cyber criminals and that they were adequately protected by default security settings. For example: 35% of SMBs are ”not concerned” about being a target for cyber crime 52% don't think they are well known enough to be a target for cyber criminals 45% … [Read more...]

ITIL v3 and Business Service Management

By

With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it’s clear that your goal as an IT professional has changed. You’re no longer tasked with aligning IT with the business. Now your goal is to integrate IT with the business. The distinction between IT and the business has blurred, and the language of IT has been replaced with the language of the business. So what does ITIL … [Read more...]

Digital Fuel’s Pre-Defined Service Catalog

By

Digital Fuel, an IT Service Management solutions company, today announced the industry's first pre-defined IT service portfolio and catalog, providing customers with immediate online access to a dynamic, fully populated catalog built on years of service management expertise and best practices. Built on Digital Fuel's ServiceFlow, the global standard for managing services as a business, the new … [Read more...]

IT Managers Inbox Runs On The Magazine Theme