Work is about getting things done. The best way improve productivity is to practice Kaizen. It’s that simple. One step at a time. Kaizen is a Japanese word that roughly translates into “slow improvement”. It is a perfect method to use to perfect a process and begin the practice of continuous improvement. It makes tasks easier and more effective. Isn’t that what a good productivity system is … [Read more...]
Quality Management System – Customer Focused
A customer focused quality management system needs to be an essential part of IT to meet the required levels of service your business needs. IT is charged with providing an ever-increasing line of products and services to the business. In our nanosecond world the quality of those products and services is paramount. To meet the desired level of service quality management needs to become an … [Read more...]
Quality Management System Principles For IT
For IT quality of service is not just for networks anymore. IT is now a service based organization. IT should follow quality management system practices and principles for the products and services it provides since they are vital to the performance of the business. Most best practices used in IT today define a quality management system (QMS). A QMS defines the standards of quality used within … [Read more...]
5S System – Spring Cleaning The 5S Way
A 5S System is a low-cost system that is easy to put in place and has many benefits to your company or department. If you have thought of implementing a 5S System Spring is the perfect time. Everyone is used to “spring cleaning” so the mindset is already in place. Start by doing Gemba Walk to see how people work and obvious areas for improvement. Kaizen is about daily improvement, a change for … [Read more...]
What IT Can Learn From An Emergency Room
IT deals with problems large and small each day. How well these problems are handled depends on how well the IT team is prepared to deal with them. With proper problem management any problem or issue can be dealt with in a timely manner to ensure the continuity of IT services the business depends on. An emergency room is a good example of a team that deals with large and small problems each … [Read more...]
How To Create a 5S System For Your IT Service Depot
If you are looking for ways to improve your IT Service Depot the best place to start is with a 5S System. Establishing a 5S System will lay the foundation on which you build a lean quality management system using continuous improvement principles. A 5S System cost very little to start and will yield results you can see right away. 5S refers to a list of five Japanese words which are part of the … [Read more...]
A 5S Office System – Sustaining the 5S Office System
Standardize and Sustain are the fourth and fifth steps in a 5S Office System. These last two steps are about keeping your 5S Office System running smoothly. To do this you must set up standards and reinforce the 5S Office System. After the first three articles A 5S Office System – Part 1 Planning, A 5S Office System – Part 2 Laying The Foundation and A 5S Office System – Part 3 Your First 5S … [Read more...]
Standardized Resolutions Improve Incident Management
Most help desk software has a box where the resolution to an incident is placed. This tells the person who is going to resolve the problem exactly how it should be resolved. Leaving it up to each individual to use their own language and terms to describe the resolution can lead to errors and delays. Using standardized resolutions will make your resolutions more accurate, reduce confusion over … [Read more...]
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