Over the years IT has evolved and become more customer service oriented. No longer is an IT department just about keeping the hardware and software running. We serve customers within the organization with products, services and solutions. Gone are the days when IT was disconnected from the business. IT is now an integral part of the business and has many customers, both internal and external. … [Read more...]
5S System Challenges – Slow and Steady Implementation
You will face many challenges implementing and sustaining a 5S System. One of those is that a 5S System represents change. One way to make the change easy for employees it to use a slow and steady method if implementation. The first thing to remember is there is no cookie cutter solution when it comes to developing and implementing a 5S System. Each organization is different as are the people … [Read more...]
Track Service Delivery Problems in Real Time With Kinetic Data
Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems. The product also provides managers and … [Read more...]
Help Developing an ITSM Training Strategy and Plan
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 page guide highlights the following … [Read more...]
Numara Track-It! 9 Includes Change Management and Better ITIL Support
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe. With unmatched ease-of-use and integrated automation, Numara Track-It! 9 delivers even greater … [Read more...]
A 5S Office System – Part 3 Your First 5S Office Campaign
There are many benefits to a 5S Office System. Saving time, saving money, increasing efficiency, increasing production and increasing morale are just some examples. In the first two articles A 5S Office System - Part 1 Planning and A 5S Office System – Part 2 Laying The Foundation, we looked at planning for and laying down the foundation of a 5S Office System. Now we will look to put everything … [Read more...]
Sunrise Software’s Sostenuto ITSM Solution Verified by Independent Testing Lab
Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today. Broadband Testing Lab’s report provides an overview of the modules that make up Sunrise Sostenuto ITSM v3 spanning system, … [Read more...]
IT Symphony Communications Solutions Product of the Year
Change Dynamics, a leading provider of IT service management software and solutions for Fortune 1000 or Russell 2000 companies, announced today that Technology Marketing Corporation (TMC) has named Change Dynamics' IT Symphony as a recipient of a 2008 Communications Solutions Product of the Year Award. Accolades were bestowed upon the company for IT Symphony's ability to manage risk, prevent … [Read more...]
- « Previous Page
- 1
- 2
- 3
- 4
- …
- 10
- Next Page »