Global 360, a leading provider of Process and Document Management solutions, has announced viewPoint™, the industry’s first Persona-based Business Process Management (BPM) approach for delivering applications that address the needs of each user in the process. To develop its Persona-based BPM approach, Global 360 leveraged extensive field research conducted with user- and interaction-design … [Read more...]
Access BMC Remedy Service Desk From Smartphones
More and more, customers want to use their BlackBerry® smart phones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk. Aeroprise, Inc. and BMC Software have announced a major technology partnership that provides customers a … [Read more...]
IBM Service Management Simulator Learn About ITSM and ITIL
The IBM Service Management Simulator is an immersive learning game where players learn through a variety of hands-on sessions, experiencing issues affecting service management and corporate profitability in a simulated, virtual organization. With each game session, the participants actively experience how practical process improvements can help operations meet service level agreement (SLA) … [Read more...]
A 5S Office System – Part 1 Planning
5S System, lean office, and Kaizen are popular terms used to describe a system used to find and remove all forms of waste in the work environment. These Kaizen principles that are used on shop floors around the world to increase productivity and efficiency can also be applied to the office environment. A 5S Office System will make your office clean, organized and office workers more efficient. … [Read more...]
4th Annual ITSM Survey Finds 71% of Organizations Do Not Have Defined, Implemented and Enforced ITSM Governance
This is the 4th year that Consulting-Portal, a leading IT Service Management (ITSM) consulting firm, has conducted the IT Service Management (ITSM) Industry Survey. A key finding of the survey is that regulatory compliance (e.g. Sarbanes Oxley) is driving the requirement for IT controls. As a result most organizations have adopted IT Service Management as the underpinning framework for meeting … [Read more...]
Digital Fuel IT Cost Management Product Named 2009 Innovation of the Year
Digital Fuel, the leader in IT Service Management (ITSM) solutions, is proud to announce today that its IT Cost Management software product, ServiceFlow, has been named winner of the 2009 Pink Elephant “Innovation of the Year” award at the 13th Annual International IT Service Management Conference & Exhibition. The award recognizes the single product or service from the IT Service Management … [Read more...]
Aldon Community Manager 9 Includes ITIL v3 Support
Aldon, the ALM company for IT compliance, today announced Aldon Community Manager 9, the latest release of its comprehensive service desk management solution most widely used for improving an organizations response to business, technical and operational issues. Equipped with new and enhanced features that include an integrated ITIL v3-compatible service catalog, increased approval workflow … [Read more...]
ITGI Report: IT Governance Roundtable – Unlocking Value
A recent research survey of CEOs from more than 250 companies by the non-profit, independent IT Governance Institute (ITGI) revealed that although three-quarters of them agreed that IT investments added value to the enterprise, more than half of them think that there are barriers that prevent a full return from IT investments. The most significant barriers that prevent full return from … [Read more...]
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