The recent IT governance standard released by the International Organization for Standardization (ISO) marks the global recognition of the importance of IT governance, and is applicable to enterprises of all types and sizes. To help organizations adopt ISO/IEC 38500: 2008—Corporate governance of information technology, the nonprofit, independent IT Governance Institute (ITGI) has released a … [Read more...]
Cherwell Service Management Receives PinkVERIFY™ ITIL V3 Certification
Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program. PinkVERIFY is the only independent certification program worldwide to recognize software that supports the … [Read more...]
LiveTime Ships New ITIL Service Desk Hardware Appliance
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime's Hardware Appliance v5.5. This hardware is based around Sun Microsystems Sun Fire x4140 (AMD) and x4150 (Intel) Quad core processors and LiveTime 5.5 with ZFS, MySQL Enterprise and PostgreSQL. LiveTime has been able to leverage the key … [Read more...]
ITIL’s Time Has Come: Adoption Expected To Surge
Pink Elephant’s 13th Annual International IT Service Management Conference and Exhibition is showing a promising registration trend despite economic conditions that have impacted several high profile IT events worldwide. These developments follow news reports that the demand for process efficiency and ITIL knowledge will surge this year: Six Sigma, ITIL, other business processes cut IT … [Read more...]
How to Eliminate the Muda of Overproduction
The muda of overproduction is caused by producing more than is necessary or required. It is a terrible waste of resources and time. It puts needless wear on office machines, uses up more supplies than are needed and tasks employees to do work that is not needed. Remember muda is waste. It is anything that adds time, resources, or cost without adding value. The muda of overproduction in the … [Read more...]
Novell Social Networking Based Application for CMDB
Leveraging Managed Objects acquisition, Novell expands data center portfolio Novell today announced the general availability of myCMDB™, the only Web-based application that taps into the power of social networking to significantly enhance enterprise configuration management database (CMDB) usability, accessibility and accuracy. Obtained through Novell's recent acquisition of Managed Objects, … [Read more...]
LiveTime ITIL Service Management Software
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. This release focuses specifically on streamlined request management and the automation of common requests and change management procedures. Most notably, customers can now raise requests … [Read more...]
Many Report Problems with SOA Deployments
According to a recent survey by TecWeb conducted during the third quarter of 2008, all is not well with the state of Service Oriented Architecture (SOA) deployments. Problems with reduced productivity, damaged customer relationships and poor web application performance are the chief complaints. CA, Inc.today announced the results of an independent survey about the state of Service Oriented … [Read more...]
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