Muda is a Japanese word that means waste. It has deeper meaning in that it refers to any activity that does not add value. In IT and the office we have many processes for getting work done. Each of these processes are subject to muda. In tough economic times like these we need to look at every area we can save money. Since time is money, wasted time is wasted money. By eliminating muda from the … [Read more...]
The 7 Stages of Business Process Management
Organizations can use Business Process Management to improve all of their business processes. A business process begins with the customer's needs and ends with the customer's fulfillment. Business Process Management (BPM) is a method of efficiently aligning an organization with the wants and needs of the clients. It is a holistic management approach that promotes business effectiveness and … [Read more...]
Universal Service Management Body of Knowledge
At almost 500 pages the Guide to the Universal Service Management Body of Knowledge (USMBOK) organizes, distills and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organizations. The Guide provides a singular, coherent and consistent approach to the development of a service management system. Service Management … [Read more...]
Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
ITGL and OGC have released a 131 page management briefing Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit. This project was developed with the Office for Government Commerce (OGC) to update the very popular management briefing first produced in 2005. The briefing applies generally to all IT best practices but focuses on three specific practices and standards that are becoming … [Read more...]
Close the Gap With Business Process Framework (eTOM) v8.0
Enterprise customers and service providers can reduce costs and increase the time to market if they close the gap between IT and operations. Business Process Framework (eTOM) Version 8.0 is aimed at helping close that gap. TM Forum announced today Release 8.0 of the Business Process Framework (eTOM). This landmark version incorporates the itSMF's ITIL best practices to address the long-standing … [Read more...]
Sunrise Software’s New Subscription Pricing Model Helps Budget for ITIL
Sunrise Software, a leading independent provider of IT Service Management (ITSM) solutions, today announced a new subscription pricing model designed to help organizations budget for ITIL in a tougher economic climate. The offering combines the benefits of on-premise, hosted software and Software as a Service (SaaS) models for Sunrise’s range of ITSM/ITIL software solutions. The introduction of … [Read more...]
Opalis Software Delivers Business Centric IT Initiative
In a partnership with Altosoft that enables new levels of real-time process automation analytics, Opalis software had delivered an industry first with its business centric IT initiative. Opalis Software Inc., the independent market leader in IT process automation software, today announced a next generation of process automation analytics that will enable enterprise IT organizations to achieve … [Read more...]
Report Highlights a Strong Commitment to ITIL3
A new ITIL maturity reports is a guide to anyone looking to adopt or extend their ITIL implementation. Any organization looking to implement ITIL3 will have lots of questions. What are the challenges and pitfalls to expect? What is the real cost? The report offers some key pointers and practical realities, based on the experience of 350 leaders of IT. Sunrise Software, a leading independent … [Read more...]
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