In tough economic times IT departments are looking for every way to cut costs while maintaining or even expanding service levels. Digital Fuel details ways to eliminate waste and cut up to 25% off of IT service costs. Digital Fuel today announced relief for enterprises that want to rapidly cut IT costs. At a time when every company is looking to streamline spending, Digital Fuel is leading the … [Read more...]
Nine Most Contentious IT Issues for the Next Two Years
At the Gartner Symposium/ITxpo 2008 Gartner outlines the most contentious nine issues IT will face during the next two years. “Growing global economic instability is putting increasing pressure on IT departments to support crucial business goals,” said Ken McGee, vice president and Gartner Fellow. “At a time when there is little in the way of additional budget available, CIOs need to know where … [Read more...]
eProcess ITSM Process Design Solution
eProcess contains a comprehensive library of ITIL based process templates to select from. These are extremely detailed templates that support process design and implementation including detailed tool and data specifications. Available as an on-demand service, eProcess is Consulting-Portal’s approach to accelerating Process Design Implementation. This on-demand process modeling tool leverages a … [Read more...]
Point of Business 21 Certified in All 14 ITIL v3 Processes
Pink Elephant has certified Wendia's Point of Business 21 in all 14 ITIL version 3 processes. Wendia North America, the newest division of Wendia AG International, a leading provider of best-in-class ITIL Service Management Solutions, today announced that its Point of Business 21 has passed the PinkVERIFY™ assessment and as such, the tool has been officially certified as ITIL compatible by Pink … [Read more...]
iET Solutions Releases iET ITSM 5.0 and iET Enterprise 11.0
iET® Solutions, a leading provider of ITIL based IT Service Management (ITSM) software solutions and services, today announced the release and immediate availability of iET ITSM 5.0 and iET Enterprise Platform 11.0. The newest release features service request fulfillment and service catalog, as well as an enhanced knowledge management application, keeping iET ITSM in line with ITIL V3 best … [Read more...]
Service Management Return on Investment from ITIL [White Paper]
ITIL is currently the undisputed champion of best practice in service management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to obtain concrete evidence of just what it can do for your business. Survey findings from the Service Desk Institute indicate that the IT service management industry has reached a new level of maturity in … [Read more...]
ITIL V3 Library Now Available on a Multi-User Basis
Following customer feedback and the obvious need for multiple numbers of staff within an organization having unrestricted access to the ITIL® Lifecycle Publication Suite, IT Governance, who are official OGC & TSO distributors, are now able to offer the ITIL® Lifecycle Publication Suite Multi-User Licence. The ITIL® Lifecycle Publication Suite Multi-User Licence is available as online access … [Read more...]
Combining ITIL and Six Sigma to Improve ITSM
There are two approaches that can be used to improve Information Technology Service Management (ITSM): the Information Technology Infrastructure Library (ITIL) and Six Sigma. Many followers of these seemingly mutually exclusive approaches exhibit a nearly religious zeal in defending their way as being the only way to go. Rather than being opposing approaches, however, Six Sigma and ITIL are … [Read more...]
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