IT Managers Inbox

Universal Service Management Body of Knowledge

At almost 500 pages the Guide to the Universal Service Management Body of Knowledge (USMBOK) organizes, distills and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organizations. The Guide provides a singular, coherent and consistent approach to the development of a service management … [Read More...]

Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit

ITGL and OGC have released a 131 page management briefing Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit. This project was developed with the Office for Government Commerce (OGC) to update the very popular management briefing first produced in 2005. The briefing applies generally to all IT best practices but focuses on three specific practices and … [Read More...]

XOBNI Adds Third Party Content to Microsoft Outlook Add-on

XOBIN (Inbox spelled backwards) is a fantastic add-on for Microsoft Outlook. I have used it for many months and it has proven to be a valuable tool to deal with email. It indexes your email and allows you to easily search for text, file attachments and shows you information about your contacts not found in Outlook. Now XOBNI has added support for third party platforms such … [Read More...]

Netuitive Dominates IT Performance Analytics Market in 2008

Netuitive today announced it will close an outstanding year in terms of market traction and industry acclaim for its award winning self-learning performance management software. This year Netuitive exceeded more than 250 total customers, including two of the largest online retailers in the US, three of the world’s largest banks and one of the biggest energy companies. In the … [Read More...]

Evergreen Systems Offers Guaranteed ROI For Data Center Automation

Evergreen Systems announced a new product offer that combines Evergreen’s process improvement consulting with HP’s Data Center Automation enterprise software offering. The integrated, solution-oriented offer guarantees prospects a return on their technology investment through operations cost savings. Evergreen’s announcement comes one day after HP announced major product … [Read More...]

IBM Internet Security Systems Expands Services

With increasing cyber threats, IBM is introducing new identify and access management services, work with strategic partners and offer a complimentary comprehensive financial assessment of security infrastructure management costs. Today, IBM announced a set of actions to bolster its security solutions that can help clients save costs while navigating the "perfect storm" of … [Read More...]

Growth in Desktop Virtualization Seen in 2009

According to a new IDC study, IT departments in 2009 will face fierce pressure to reduce costs, while at the same time IT environments will become more complex than ever before, with more mobile workers and devices, increased reliance on offshore employees, new security threats, and spiraling costs around management, support, and maintenance. Desktop virtualization is a term … [Read More...]

Free Help Desk Software Announced by Web Help Desk

Web Help Desk, a leading cross-platform help desk software solution, today announced the release of a Free Edition of it's web-based incident management software for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software … [Read More...]

Microsoft and EMC Team to Help Secure Sensitive Data

Building on a long-standing, multifaceted alliance, EMC and Microsoft Corp. today announced they have expanded their technology partnership to help companies better protect sensitive information and share it in a more secure manner. The companies will be working together with a built-in “systems” approach that helps protect information throughout the infrastructure based on … [Read More...]

Close the Gap With Business Process Framework (eTOM) v8.0

Enterprise customers and service providers can reduce costs and increase the time to market if they close the gap between IT and operations. Business Process Framework (eTOM) Version 8.0 is aimed at helping close that gap. TM Forum announced today Release 8.0 of the Business Process Framework (eTOM). This landmark version incorporates the itSMF's ITIL best practices to … [Read More...]

Sunrise Software’s New Subscription Pricing Model Helps Budget for ITIL

Sunrise Software, a leading independent provider of IT Service Management (ITSM) solutions, today announced a new subscription pricing model designed to help organizations budget for ITIL in a tougher economic climate. The offering combines the benefits of on-premise, hosted software and Software as a Service (SaaS) models for Sunrise’s range of ITSM/ITIL software solutions. … [Read More...]