IT Managers Inbox

Service Management Return on Investment from ITIL [White Paper]

ITIL is currently the undisputed champion of best practice in service management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to obtain concrete evidence of just what it can do for your business. Survey findings from the Service Desk Institute indicate that the IT service management industry has reached a new … [Read More...]

Digital Fuel Speeds ITSM Excellence with Out of the Box SLM Solution for Service Desks

Digital Fuel®, the leader in IT Service Management (ITSM), today launched their Pre-Defined Service Level Management solution for Service Desks. The hosted, fully managed solution provides a complete out of the box SLM solution for Service Desks that contains pre-defined reports, dashboards, service level objectives (SLOs), data interfaces and best practices for running IT … [Read More...]

Web Help Desk Software Integration With Apple Remote Desktop

MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with Apple Remote Desktop 3, Apple's award- winning desktop management system for Mac OS X. More than ever, businesses and educational institutions are seeking continuity and cost-effective IT help desk solutions. The easy access … [Read More...]

ITIL V3 Library Now Available on a Multi-User Basis

Following customer feedback and the obvious need for multiple numbers of staff within an organization having unrestricted access to the ITIL® Lifecycle Publication Suite, IT Governance, who are official OGC & TSO distributors, are now able to offer the ITIL® Lifecycle Publication Suite Multi-User Licence. The ITIL® Lifecycle Publication Suite Multi-User Licence is … [Read More...]

A Service Desk Project Success Story

Changing your Service Desk solution can be a large project with many challenges. The ideal is to improve customer service, while reducing costs and making the transition as painless as possible. Many companies also want to adopt ITIL processes into their Service Desk. For Orrick, the SaaS solution Service-Now.com was the choice. Orrick a global law firm with clients in more … [Read More...]

New Active RFID Solutions for Corporate IT

Animus Solutions, a vendor-neutral provider of IT asset management and service management consulting, and RF Code, a leader in automating physical asset tracking, announced an alliance that will help organizations incorporate the use of active RFID extensively into a broad range of IT asset processes. These processes include asset identification and tracking for instant … [Read More...]

Online Best Practices Library Launched

CAI's IT Metrics and Productivity Institute has launched an online library of recorded, educational lectures that will teach CIO's and senior IT practitioners around the world how to leverage best practices to compete in the global marketplace while dramatically improving the productivity and quality of their software development and maintenance organizations. The "Software … [Read More...]

Oracle Gets PinkVERIFY Certification for ITIL Compatability

Oracle Enables Customers to Reduce Cost and Complexity through Integrated, Best Practices Approach to IT Service Management. News Facts >> Committed to helping customers achieve operational excellence through the adoption of the IT service management best practices, Oracle today announced Oracle IT Service Management Suite … [Read More...]

EMC Adds Automated Application Discovery to the Service Desk

EMC , today bolstered its commitment to automation and end-to-end IT Service Management, unveiling new levels of integration between two of the company’s core IT management offerings. Leveraging heightened integration between EMC Smarts Application Discovery Manager (ADM) and EMC Infra, customers can now apply the power of automated application discovery to support … [Read More...]

Top Five Project Management Skills for IT Professionals

The best thing you can do to enhance your IT career is stay up to date on training and get certifications. A lot of work done in IT today is project work. Adding project management skills to your skill sets will greatly enhance your worth and your ability to contribute to your company. The top five project management skills an IT professional should look at to add to … [Read More...]

TrendPoint’s Four-Point Plan For Green Data Centers

TrendPoint Systems, a leader in data center energy management solutions announced a four-point plan aimed at dramatically reducing energy costs and carbon emissions at data centers. A recent study by McKinsey & Co. predicted that data centers will surpass the airline industry as the largest source of carbon dioxide emissions by 2020 and called for data centers to double … [Read More...]