IT Managers Inbox

New CCNA Security, Wireless and Voice Guides

Cisco Press has released new print and electronic versions of their exam guides and learning tools to prepare candidates for the new CCNA concentrations. These new concentrations include CCNA Security, CCNA Wireless and CCNA Voice. Cisco introduced three concentrations to the popular associate-level career certification, CCNA Security, CCNA Wireless, CCNA Voice. These … [Read More...]

ITIL Without Handcuffs White Paper

Numara Software, an ITIL based solutions company has released a new white paper on ITIL. The "ITIL Without Handcuffs" guide offers readers a practical and concise summary on ITIL, with examples of how organizations are adopting best practices. In today’s competitive environment, companies want processes that enable them to take control of their IT infrastructure in … [Read More...]

EDA Wants Macs In Windows Environments

A group of five enterprise software companies announced the creation of the Enterprise Desktop Alliance (EDA) to facilitate the acceptance of the Mac in environments managed with Microsoft Windows. The EDA will be hosting a series of events, including seminars and Webcasts, and will provide white papers, product information and other resources on the EDA web … [Read More...]

New Microsoft Select Plus Licensing Program

On July 1st Microsoft announced a new licensing program designed for large organizations with multiple affiliates. Called Select Plus, it is another sign that Microsoft is trying to reign in its complex licensing system. If a company has several affiliates in different locations, Select Plus will enable your affiliates to take advantage of price-level adjustments that are … [Read More...]

7 Tips For Successful Projects

At times Project Management can seem like an art more than a science. IT projects can be particularly challenging. So how do you choose a project and what are the essential criteria to ensure a successful project? While there is no magical formula, here are seven tips to keep in mind for a successful IT project. 1. How to Choose Projects You should choose projects … [Read More...]

Leadership Skills – Leaders Drive Change

In this continuing series of articles on leadership, we are going to look at why leaders need to drive change within their organization. A leader must be the one to stand up and say this needs to change and this is how we are going to do it. They should lead the strategy, planning, development and implementation of change. Why Change Is Needed Change is vital to … [Read More...]

5S System Step 5 – The Sustain Step

The fifth and final step in a 5S System is Sustain. In this step you will instill the self-discipline and culture that will sustain the program. Over time a 5S System may become less effective due to complacency. To sustain a 5S System you must change the culture of employees and sometimes the company. Self-Discipline To instill the self-discipline needed to sustain a 5S … [Read More...]

Structured Social Networking for Your ITIL CMDB

Managed Objects has introduced myCMDB. A mixture of social networking and Web 2.0 to help business customers get more out of their configuration management databases (CMDB). With more IT departments using ITIL based CMDBs to manage their IT infrastructure, Managed Objects has put a new face on an often complex system. The web based application uses role-based "communities" … [Read More...]

Nagios Free Network Monitoring Software

Budget conscious IT departments such as those in smaller organizations may be interested in Nagios. It is an open source network monitoring software solution that operates under the Linux operating system. Service Detail View Tree Status Map From their web site Nagios is a host and service monitor designed to … [Read More...]

5S System Step 4 – The Standardize Step

The fourth step in a 5S System is to Standardize. In this step you will set in place the rules and policies that support the first three steps, Sort, Straighten and Shine. A 5S System will only work if it is followed. To carry out the first three steps you should already have a support system in place. Such as designated areas, proper marking of areas, a log of what goes … [Read More...]

Numara FootPrints Service Desk Management Solution

Numara FootPrints is an ITIL based solution for Service Desk Management. Numara FootPrints will help you implement best practices for IT service management and compliance. Numara Software provides service desk solutions designed to optimize productivity and improve overall support. Numara FootPrints 8 features: Streamlined ITIL compatibility tools Comprehensive CMDB … [Read More...]