IT Managers Inbox

Resources for IT Managers

What Makes Employees Happy?

A happy employee is a more productive and content employee. So what makes an employee happy with their job? A good salary, with good benefits and a good work environment only go so far. Employees want job satisfaction, they want to feel like they are a part of something and that their contributions are appreciated. Recognition This is one of the biggest complaints employees … [Read More...]

Formulas for Success

We all want to be successful at our jobs and move up the company ladder. There are many examples out there of a “formula for success”.  However no single one is going to be enough to advance your career. Simply stated hard work, self-improvement, a strong work ethic and passion for your work will get your further than any formula. But there are “formulas” you can use that … [Read More...]

Four Essential Skills For Managers to Master

All managers can agree that many skills are needed to be an effective manager. But what skills are the most important skills that a manager needs to master? To be a more effective manager you should master four skills. Communications, motivation, building trust and leadership are critical skills for every manager. These four skills are essential for a productive work … [Read More...]

Management Skills – Professional Communications

We all want to be seen as professional. But professionalism is in the eye of the beholder so even though you may think you are coming off as professional, in reality you may not. Over the next few articles I will explain how our professionalism is judged and give some tips on how to maintain your professional reputation. We Are Judged on Our Communications Effective … [Read More...]

A 5S Office System – Sustaining the 5S Office System

Standardize and Sustain are the fourth and fifth steps in a 5S Office System. These last two steps are about keeping your 5S Office System running smoothly. To do this you must set up standards and reinforce the 5S Office System. After the first three articles A 5S Office System – Part 1 Planning, A 5S Office System – Part 2 Laying The Foundation and A 5S Office System – … [Read More...]

5 Ways to Improve Your Workspace

paper overload

Is your desk a mess? Cables running everywhere, papers stacked two feet high, cups, holders and bins  everywhere? A clean and organized workspace will do wonders for your productivity and your state of mind. This week Lifehacker ran a series of posts on how to “Supercharge Your Workspace”. There were lots of good ideas for improving your workspace with do it yourself … [Read More...]

Improve Your Time Management in Easy Three Steps

For busy managers time management is essential to getting things done. Time management is about controlling  your most valuable resource, your time. Time management is a process and just like any process you can improve it. As I mentioned in the post Management Tools – Time and Problem Management Simplified I am a big fan of using lists to manage time, tasks and … [Read More...]

ITIL v3 Will Update Core Publications

Since ITIL v3 was first released in 2007 it has seen adoption by many organizations. Last week OGC announced  on their Best Management Practice web site in “ITIL Mandate For Change” that ITIL v3 will be updated. This is not ITIL v4, but an update of the existing edition since the framework will for the most part will remain unchanged. Since ITIL 3 was first released a … [Read More...]

What to Do With Under Performing Employees

Turn an under performing employee around by couching, motivating the employee, giving them clearly defined expectations and make sure they are fully trained. Every company has some "ducks." Ducks are employees who have a detrimental effect on productivity. Their work is consistently substandard, they rarely meet deadlines, and their skills are out of date. They hate change, … [Read More...]

Standardized Resolutions Improve Incident Management

Most help desk software has a box where the resolution to an incident is placed. This tells the person who is going to resolve the problem exactly how it should be resolved. Leaving it up to each individual to use their own language and terms to describe the resolution can lead to errors and delays. Using standardized resolutions will make your resolutions more accurate, … [Read More...]

How Passion For Your Job Can Lead To Success

If you want to be successful at your job and move up the company ladder you need to be passionate about your work. You need to be motivated and driven to be the best you can be regardless of your job or your work. Passion, drive, motivation, zeal, call it what you want it is the self-driven attitude about your job and your work that can help lead you down the path to … [Read More...]

IT Managers Inbox Runs On The Magazine Theme