IT Managers Inbox

Resources for IT Managers

Management Tool – Employee Performance Log (PLog) System

There are many times when a manager needs to recall facts and information about an employee. During performance reviews and dealing with disciplinary issues top the list. As a manager one tool I have found to be very useful for this task is keeping an employee performance log (PLog) for each of my reports. An employee performance log is a written record of performance … [Read More...]

Dealing With Harassment and Discrimination in the Workplace

Anywhere people work together conflict is inevitable. As a manager you must work to promote healthy associate relationships and deal with conflict in a constructive manner. Harassment in the workplace is a serious issue every manager should educate themselves on. Sooner or later you will deal with it. Sometimes what starts as poking fun or seemingly innocent banter between … [Read More...]

The Gemba Walk – A Tool For IT Management and Leadership

A management technique known as “The Gemba Walk” is about getting managers and leadership out of their offices and into the workplace. An Information Technology department by nature is in a constant state of change. For this reason a Gemba walk is a good way for IT managers and leaders to stay in touch with everything that goes on in the workplace. The idea behind the post … [Read More...]

Are Companies Tightening the IT Belt Too Much?

The current economic environment has caused many IT departments to tighten their belts. But have they taken it too far? Do they risk not being able to meet the present and future needs of the business for the sake of cutting the bottom line or even put the company at risk? A recent survey commissioned by Microsoft and done by Harris Interactive reveals that American IT … [Read More...]

Find CIOs to Follow on the CIO Twitter Dashboard

Twitter can be a useful tool for networking, news and gaining insight from interesting people. Recent events in Iran has shown Twitter can also be a better resource for news and information that the mass media. Over the past week I have been visiting Twitterfall reading the tweets on the #iranelection hash tag. Finding people on Twitter who share your interests can be … [Read More...]

Zephyr v2.5 Software Test Management for the Enterprise

Software quality assurance (QA) ensures that quality software is produced, delivered on time and within budget requirements. Software must meet or exceed the expectations of the end use and be maintainable. The best way to ensure your department is producing quality software is end-to-end management of the testing lifecycle. A comprehensive test management system gives you … [Read More...]

Service-Now Wins 2009 Service Desk Institute Award

Service-now.com, the pioneer of modern SaaS for IT service automation, today announced it has been named the winner of the Service Desk Institute 2009 IT Service & Support Technology Supplier of the Year award. For the first time ever, SDI surveyed end users to determine the IT service management market’s favorite vendors. Service-now.com and three other vendors were … [Read More...]

Learn From Experts Jack and Suzy Welch Reality TV Style

Jack and Suzy Welsh are coauthors of the No.1 best-seller “Winning” and its companion volume, “Winning: The Answers”. Currently they write a column together on management topics for BusinessWeek Magazine. Now legendary business gurus Jack and Suzy Welch provide expert business advice to Fortune 500 executives in an all-new online business show airing today at … [Read More...]

How To Develop Your IT Career Plan and Why You Should Do It

career road map

A career development plan is an important part of being able to advance your career, increase your salary and become a more valuable asset to your company. You may not need a MBA, but education is important as is professional development, management development and leadership development. IT jobs and careers in the IT industry increasingly require more training and skills. … [Read More...]

Seven Ways to Save Costs in the Data Center

With cuts in IT budgets many IT departments are looking for innovative ways to cut costs in their data centers. Yet while faced with shrinking budgets IT managers are expected to deliver expanded and reliable services to meet the growing needs of the business. For many this means difficult challenges to try and balance the two. Organizations can make savings in their … [Read More...]

Track Service Delivery Problems in Real Time With Kinetic Data

Kinetic Data, the leading provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, today announced the availability of Kinetic Response, a new problem collaboration tool that tracks service delivery issues and enables teams to work together—online and in real time—to resolve problems. The product also … [Read More...]

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