IT Managers Inbox

Resources for IT Managers

Help Developing an ITSM Training Strategy and Plan

Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 page guide … [Read More...]

Verdiem Announces PC Power Management Pack for Microsoft System Center Configuration Manager 2007

Enables IT Pros to Seamlessly Transition PC Power States Within Microsoft Configuration Manager to Ensure Reliable Software Distribution and Patch Management While Reducing PC Energy Costs Up To 60% Verdiem, the leading provider of enterprise PC power management software solutions has released its Power Management Pack for Microsoft System Center Configuration Manager2007. … [Read More...]

Cisco and Partners to Accelerate Data Center Virtualization

Cisco Partner Summit – Cisco today announced plans to grow, motivate and evolve its global community of data center channel partners and customers to further accelerate the market transition toward virtualized data centers.  Cisco introduced several channel programs designed to help partners gain new revenue opportunities and evolve their businesses toward a unified data center … [Read More...]

To Meet Demands IT Should Prepare for Growth Now

While the recession is still under way, now is the time for IT leaders to prepare for business growth, and organizations should aim to complete these plans as soon as possible, according to Gartner, Inc. This advice especially pertains to the nations that first entered the recession, such as the U.S. and the U.K. Gartner acknowledged that many countries are experiencing … [Read More...]

Numara Track-It! 9 Includes Change Management and Better ITIL Support

Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe. With unmatched ease-of-use and integrated automation, Numara Track-It! 9 … [Read More...]

RIM Enhances BlackBerry Technical Support Services

Research In Motion today announced an enhanced BlackBerry® Technical Support Services offering with new levels of support and support service options for small to medium sized businesses and large enterprise customers. “We have developed a more comprehensive, flexible, scalable BlackBerry Technical Support Services program that can help small-to-mid-sized businesses and … [Read More...]

A 5S Office System – Part 3 Your First 5S Office Campaign

There are many benefits to a 5S Office System. Saving time, saving money, increasing efficiency, increasing production and increasing morale are just some examples. In the first two articles A 5S Office System - Part 1 Planning and A 5S Office System – Part 2 Laying The Foundation, we looked at planning for and laying down the foundation of a 5S Office System. Now we will … [Read More...]

Sunrise Software’s Sostenuto ITSM Solution Verified by Independent Testing Lab

Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today. Broadband Testing Lab’s report provides an overview of the modules that make up Sunrise Sostenuto ITSM v3 … [Read More...]

Study Reveals Green IT Now Essential IT Practice

Symantec Corp. has announced the findings of its 2009 Green IT Report, a follow up to the Green Data Center report released in late 2007. According to survey data, senior-level IT executives report significant interest in green IT strategies and solutions, attributed to both cost reduction and environmental responsibility. The data points to a shift from implementing “green” … [Read More...]

5 CRM Strategies That Cost Little, But Yield Positive Result

Companies that fail to invest in CRM strategies because of the tough economic climate will delay perceived benefits by at least 12 months once the economy recovers, giving rivals an advantage in the market, according to Gartner Inc. Gartner analysts said that lesson learned from previous downturns indicate that 40 percent of companies will use the current economic slump as … [Read More...]

IT Symphony Communications Solutions Product of the Year

Change Dynamics, a leading provider of IT service management software and solutions for Fortune 1000 or Russell 2000 companies, announced today that Technology Marketing Corporation (TMC) has named Change Dynamics' IT Symphony as a recipient of a 2008 Communications Solutions Product of the Year Award. Accolades were bestowed upon the company for IT Symphony's ability to … [Read More...]

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