Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today released its latest research report entitled, "The Aging Help Desk: Migrating to a Modern Service Desk." The study found that the help desk has evolved beyond its role of simply recording and responding to IT user issues. While that responsibility persists, today's help/service desk is at the … [Read more...]
Web Help Desk Announces Affordable SaaS and On-Premise Lite Editions
For nearly a decade before the buzzwords "SaaS" and "Cloud Computing" entered the mainstream, Web Help Desk has provided the service desk industry with its award winning hosted help desk software. Today, Web Help Desk announced an affordable Lite Edition for small to medium businesses, K-12 schools, collegiate departments and governmental agencies. This new Lite Edition is available as both a … [Read more...]
Access BMC Remedy Service Desk From Smartphones
More and more, customers want to use their BlackBerry® smart phones and other mobile devices to manage their enterprise IT services. Their ability to do so, however, has been limited, usually because the key service management applications that guide their work are still tied to their desk. Aeroprise, Inc. and BMC Software have announced a major technology partnership that provides customers a … [Read more...]
Aldon Community Manager 9 Includes ITIL v3 Support
Aldon, the ALM company for IT compliance, today announced Aldon Community Manager 9, the latest release of its comprehensive service desk management solution most widely used for improving an organizations response to business, technical and operational issues. Equipped with new and enhanced features that include an integrated ITIL v3-compatible service catalog, increased approval workflow … [Read more...]
Cherwell Service Management Receives PinkVERIFY™ ITIL V3 Certification
Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program. PinkVERIFY is the only independent certification program worldwide to recognize software that supports the … [Read more...]
LiveTime Ships New ITIL Service Desk Hardware Appliance
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime's Hardware Appliance v5.5. This hardware is based around Sun Microsystems Sun Fire x4140 (AMD) and x4150 (Intel) Quad core processors and LiveTime 5.5 with ZFS, MySQL Enterprise and PostgreSQL. LiveTime has been able to leverage the key … [Read more...]
Numara Software Receives 2008 Product of the Year Award
Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Numara FootPrints 9 has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982. Numara FootPrints 9 is the latest … [Read more...]
Free Help Desk Software Announced by Web Help Desk
Web Help Desk, a leading cross-platform help desk software solution, today announced the release of a Free Edition of it's web-based incident management software for small business, K-12 institutions, and small government organizations. The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades. … [Read more...]