Sunrise Software, a leading independent provider of IT Service Management (ITSM) solutions, today announced a new subscription pricing model designed to help organizations budget for ITIL in a tougher economic climate. The offering combines the benefits of on-premise, hosted software and Software as a Service (SaaS) models for Sunrise’s range of ITSM/ITIL software solutions. The introduction of … [Read more...]
CA Releases Unified Service Desk Solution
At CA World 2008 in Las Vegas CA announced the release of CA Service Desk Manager r12. This release unifies seven typically separate products into one to drive greater value for IT. CA has announced the planned release of CA Service Desk Manager r12, which is designed to unify into one product what other vendors sell as separate products, including service desk, change management, configuration … [Read more...]
Numara Launches Numara FootPrints 9 Service Desk Solution
Numara Software, Inc., a leading, worldwide provider of practical IT service management software, today announced the release of Numara FootPrints 9, the latest version of its award-winning Numara FootPrints service desk management solution. Featuring new and expanded support for IT Infrastructure Library (ITIL) version 3 service lifecycle best practices and extensive usability enhancements, … [Read more...]
Web Help Desk Integrates With LANrev Client Management Solution
MacsDesign Studio LLC, an industry-pioneering provider of the comprehensive IT help desk software, Web Help Desk, today announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. The new integration delivers scheduled imports of asset discovery data from LANrev to the Web Help Desk back-end database and instant access to the LANrev … [Read more...]
Digital Fuel Speeds ITSM Excellence with Out of the Box SLM Solution for Service Desks
Digital Fuel®, the leader in IT Service Management (ITSM), today launched their Pre-Defined Service Level Management solution for Service Desks. The hosted, fully managed solution provides a complete out of the box SLM solution for Service Desks that contains pre-defined reports, dashboards, service level objectives (SLOs), data interfaces and best practices for running IT services in a … [Read more...]
Web Help Desk Software Integration With Apple Remote Desktop
MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with Apple Remote Desktop 3, Apple's award- winning desktop management system for Mac OS X. More than ever, businesses and educational institutions are seeking continuity and cost-effective IT help desk solutions. The easy access to ARD information … [Read more...]
EMC Adds Automated Application Discovery to the Service Desk
EMC , today bolstered its commitment to automation and end-to-end IT Service Management, unveiling new levels of integration between two of the company’s core IT management offerings. Leveraging heightened integration between EMC Smarts Application Discovery Manager (ADM) and EMC Infra, customers can now apply the power of automated application discovery to support dependency-driven change … [Read more...]
Web Help Desk Launches v9 Cross-Platform Help Desk Software
MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset management … [Read more...]