LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone. You can access LiveTime's ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote. Remote CMDB Access LiveTime can be customized … [Read more...]
Numara FootPrints Service Desk Management Solution
Numara FootPrints is an ITIL based solution for Service Desk Management. Numara FootPrints will help you implement best practices for IT service management and compliance. Numara Software provides service desk solutions designed to optimize productivity and improve overall support. Numara FootPrints 8 features: Streamlined ITIL compatibility tools Comprehensive CMDB with no … [Read more...]
IT Services Virtual Call Center Strategy
As IT systems and services grow so does the need for an expanded IT Help Desk to support them. If you find you are outgrowing your present call support system one solution is a virtual call center software suite such as the one by Five9. It allows you to operate a best-in-class call center without the expense of in-house equipment. USCB a medical and financial receivables company recently … [Read more...]