Pink Elephant’s 13th Annual International IT Service Management Conference and Exhibition is showing a promising registration trend despite economic conditions that have impacted several high profile IT events worldwide. These developments follow news reports that the demand for process efficiency and ITIL knowledge will surge this year: Six Sigma, ITIL, other business processes cut IT … [Read more...]
Novell Social Networking Based Application for CMDB
Leveraging Managed Objects acquisition, Novell expands data center portfolio Novell today announced the general availability of myCMDB™, the only Web-based application that taps into the power of social networking to significantly enhance enterprise configuration management database (CMDB) usability, accessibility and accuracy. Obtained through Novell's recent acquisition of Managed Objects, … [Read more...]
Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
ITGL and OGC have released a 131 page management briefing Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit. This project was developed with the Office for Government Commerce (OGC) to update the very popular management briefing first produced in 2005. The briefing applies generally to all IT best practices but focuses on three specific practices and standards that are becoming … [Read more...]
Report Highlights a Strong Commitment to ITIL3
A new ITIL maturity reports is a guide to anyone looking to adopt or extend their ITIL implementation. Any organization looking to implement ITIL3 will have lots of questions. What are the challenges and pitfalls to expect? What is the real cost? The report offers some key pointers and practical realities, based on the experience of 350 leaders of IT. Sunrise Software, a leading independent … [Read more...]
Safari Books Online Adds Official ITIL to Its Library Service
Safari Books Online has added the official Information Technology Infrastructure Library (ITIL) to its digital library service. This expands their titles focused on IT Service Management, Infrastructure and Development and Operations. Safari Books Online, the leading provider of on-demand digital libraries for technology and business professionals, today announced the extension of its … [Read more...]
Point of Business 21 Certified in All 14 ITIL v3 Processes
Pink Elephant has certified Wendia's Point of Business 21 in all 14 ITIL version 3 processes. Wendia North America, the newest division of Wendia AG International, a leading provider of best-in-class ITIL Service Management Solutions, today announced that its Point of Business 21 has passed the PinkVERIFY™ assessment and as such, the tool has been officially certified as ITIL compatible by Pink … [Read more...]
Service Management Return on Investment from ITIL [White Paper]
ITIL is currently the undisputed champion of best practice in service management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to obtain concrete evidence of just what it can do for your business. Survey findings from the Service Desk Institute indicate that the IT service management industry has reached a new level of maturity in … [Read more...]
ITIL V3 Library Now Available on a Multi-User Basis
Following customer feedback and the obvious need for multiple numbers of staff within an organization having unrestricted access to the ITIL® Lifecycle Publication Suite, IT Governance, who are official OGC & TSO distributors, are now able to offer the ITIL® Lifecycle Publication Suite Multi-User Licence. The ITIL® Lifecycle Publication Suite Multi-User Licence is available as online access … [Read more...]