Oracle Enables Customers to Reduce Cost and Complexity through Integrated, Best Practices Approach to IT Service Management. News Facts >> Committed to helping customers achieve operational excellence through the adoption of the IT service management best practices, Oracle today announced Oracle IT Service Management Suite … [Read more...]
BMC First Vendor Awarded PinkVERIFY ITIL v3 Certification
BMC today announced that it is the first vendor to be certified for ITIL(R) V3 compatibility through PinkVERIFY, the world's only independent IT Service Management (ITSM) tool certification program from leading ITSM education and consulting provider Pink Elephant. BMC's leading service desk solutions, BMC Remedy ITSM 7.0 and BMC Service Desk Express (SDE) 9.6, have both received the ITIL … [Read more...]
Combining ITIL and Six Sigma to Improve ITSM
There are two approaches that can be used to improve Information Technology Service Management (ITSM): the Information Technology Infrastructure Library (ITIL) and Six Sigma. Many followers of these seemingly mutually exclusive approaches exhibit a nearly religious zeal in defending their way as being the only way to go. Rather than being opposing approaches, however, Six Sigma and ITIL are … [Read more...]
ITIL v3 and Business Service Management
With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it’s clear that your goal as an IT professional has changed. You’re no longer tasked with aligning IT with the business. Now your goal is to integrate IT with the business. The distinction between IT and the business has blurred, and the language of IT has been replaced with the language of the business. So what does ITIL … [Read more...]
newScale IT Service Catalog and Portfolio Management
newScale Inc. provider of IT Service Catalog and Service Portfolio Management software solutions, today announced the latest additions to its libraries of pre-built Service Portfolio and Service Catalog templates. Each library contains pre-built service components that can be used "as-is" to get up and running immediately, or configured to suit each organization's unique environment. This robust … [Read more...]
Access ITIL Service Desk From Your IPhone
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone. You can access LiveTime's ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote. Remote CMDB Access LiveTime can be customized … [Read more...]
ITIL Without Handcuffs White Paper
Numara Software, an ITIL based solutions company has released a new white paper on ITIL. The "ITIL Without Handcuffs" guide offers readers a practical and concise summary on ITIL, with examples of how organizations are adopting best practices. In today’s competitive environment, companies want processes that enable them to take control of their IT infrastructure in a pragmatic way. … [Read more...]
Structured Social Networking for Your ITIL CMDB
Managed Objects has introduced myCMDB. A mixture of social networking and Web 2.0 to help business customers get more out of their configuration management databases (CMDB). With more IT departments using ITIL based CMDBs to manage their IT infrastructure, Managed Objects has put a new face on an often complex system. The web based application uses role-based "communities" where users can … [Read more...]