The IT Infrastructure Library (ITIL), a collection of best practices that address core service management issues such as problem, incident, change and request management, is all about servicing the end user. Many IT departments have rushed to implement ITIL, but fallen into common pitfalls. The important thing to remember about ITIL is it is not a quick fix solution. It is not a short-term … [Read more...]
Foundation in IT Service Management – ISO/IEC 2000
ZeNETeX announced today that it has expanded its public IT Service Management Training Services to include a new certification class entitled 'Foundation in IT Service Management According to ISO/IEC 20000.' This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 … [Read more...]
Service-Now – ITIL Based IT Service Management
Service-Now.com is an impressive marriage of IT Service Management based on the ITIL v3 framework and Internet technology. For IT departments looking for a quick jump into ITIL based Service Management their service may be just what you are looking for. Service-now.com is an On Demand IT Service Management solution licensed by subscription. Combining ITIL version 3 recommendations with Web … [Read more...]
ITIL v3 Boot Camp
If your company is looking at implementing the ITIL v3 best practices framework, Training Camp is now offering an accelerated 3 day boot camp. The course features the latest v3 edition of the Information Technology Infrastructure Library (ITIL). Training Camp's ITIL v3 Foundation Accelerated Certification Program is the most effective, efficient way to learn a practical understanding of the key … [Read more...]
How to Get Started in ITIL
Is your company looking at the ITIL best practices framework to fill an IT need? If you want to see how other companies have adopted ITIL, read the ComputerWorld article "How to Get Started on ITIL, How Companies Get Started on ITIL. Read the article here: ComputerWorld - How to Get Started on ITIL … [Read more...]