A management technique known as “The Gemba Walk” is about getting managers and leadership out of their offices and into the workplace. An Information Technology department by nature is in a constant state of change. For this reason a Gemba walk is a good way for IT managers and leaders to stay in touch with everything that goes on in the workplace. The idea behind the post “The Keys to … [Read more...]
The Keys to Successful IT Service Management – ITPS
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost. This is why IT Service Management has become a key part of a world class IT organization. But what are the keys … [Read more...]
Hospitals See Benefits of Lean and Six Sigma
Hospitals across the United States are beginning to embrace lean and Six Sigma business management strategies in attempts to reduce costs and improve productivity, according to a new national benchmarking study by ASQ. The ASQ Hospital Study, to which 77 hospitals responded, is the first study to investigate the implementation of lean and Six Sigma in U.S. hospitals. While applied in … [Read more...]