Changing your Service Desk solution can be a large project with many challenges. The ideal is to improve customer service, while reducing costs and making the transition as painless as possible. Many companies also want to adopt ITIL processes into their Service Desk. For Orrick, the SaaS solution Service-Now.com was the choice. Orrick a global law firm with clients in more than 100 countries … [Read more...]
Oracle Gets PinkVERIFY Certification for ITIL Compatability
Oracle Enables Customers to Reduce Cost and Complexity through Integrated, Best Practices Approach to IT Service Management. News Facts >> Committed to helping customers achieve operational excellence through the adoption of the IT service management best practices, Oracle today announced Oracle IT Service Management Suite … [Read more...]
EMC Adds Automated Application Discovery to the Service Desk
EMC , today bolstered its commitment to automation and end-to-end IT Service Management, unveiling new levels of integration between two of the company’s core IT management offerings. Leveraging heightened integration between EMC Smarts Application Discovery Manager (ADM) and EMC Infra, customers can now apply the power of automated application discovery to support dependency-driven change … [Read more...]
OnePlace Web 2.0 Based Online Collaboration System
The online collaboration market is crowded and includes established leaders like BaseCamp and Central Desktop. OnePlace a self-pronounced "chaos management system" is now in beta is looking to edge into the market. Press Release Riverock Technologies has announced a ground-breaking way to manage business chaos with the availability of its OnePlace on-demand project management and … [Read more...]
iTaskX v2.5 Improves MS Project Support
iTaskX v2.5 has be released as an update for the Mac OS X project management software package. New in v2.5 is improved support for Microsoft Project. You can open native Microsoft Project files and exchange data using Microsoft Project's XML and MPX support. iTaskX cost $106.25 to purchase. iTaskX provides the support you need for professional project management. iTaskX 2 adapts to your working … [Read more...]
Web Help Desk Launches v9 Cross-Platform Help Desk Software
MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset management … [Read more...]
BMC First Vendor Awarded PinkVERIFY ITIL v3 Certification
BMC today announced that it is the first vendor to be certified for ITIL(R) V3 compatibility through PinkVERIFY, the world's only independent IT Service Management (ITSM) tool certification program from leading ITSM education and consulting provider Pink Elephant. BMC's leading service desk solutions, BMC Remedy ITSM 7.0 and BMC Service Desk Express (SDE) 9.6, have both received the ITIL … [Read more...]
Digital Fuel’s Pre-Defined Service Catalog
Digital Fuel, an IT Service Management solutions company, today announced the industry's first pre-defined IT service portfolio and catalog, providing customers with immediate online access to a dynamic, fully populated catalog built on years of service management expertise and best practices. Built on Digital Fuel's ServiceFlow, the global standard for managing services as a business, the new … [Read more...]
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