EMC Corporation has announced two new software solutions aimed at helping customers automate configuration and compliance management across their physical and virtual information infrastructures. Announced today, EMC Server Configuration Manager and EMC Configuration Analytics Manager provide customers with a unified approach for managing their IT infrastructures – including servers, networks, … [Read more...]
A Service Desk Project Success Story
Changing your Service Desk solution can be a large project with many challenges. The ideal is to improve customer service, while reducing costs and making the transition as painless as possible. Many companies also want to adopt ITIL processes into their Service Desk. For Orrick, the SaaS solution Service-Now.com was the choice. Orrick a global law firm with clients in more than 100 countries … [Read more...]
New Active RFID Solutions for Corporate IT
Animus Solutions, a vendor-neutral provider of IT asset management and service management consulting, and RF Code, a leader in automating physical asset tracking, announced an alliance that will help organizations incorporate the use of active RFID extensively into a broad range of IT asset processes. These processes include asset identification and tracking for instant inventory and audit. … [Read more...]
10 Ways To Motivate Your Mind On Monday
It is Monday morning and for whatever reason you can not seem to get going. Here are 10 techniques to spark your mind at work and get your day off to a positive start. 1. Commit to a quick win. Think of a task you know you can get done quickly and do it. You will jump start your brain and get satisfaction from getting a task out of the way. 2. Take a break. You've been at work for less … [Read more...]
Digital Fuel’s Pre-Defined Service Catalog
Digital Fuel, an IT Service Management solutions company, today announced the industry's first pre-defined IT service portfolio and catalog, providing customers with immediate online access to a dynamic, fully populated catalog built on years of service management expertise and best practices. Built on Digital Fuel's ServiceFlow, the global standard for managing services as a business, the new … [Read more...]
FrontRange Launches Next-Generation IT Service Management Solution
FrontRange Solutions has announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1. This next-generation software application gives mid sized and enterprise IT and customer service organizations an innovative solution. It features new tools in configuration management for intuitive, unprecedented change management control It improves the customer experience and … [Read more...]
ASG’s Newest Business Service Management Solution
ASG Software Solutions, the originator of ASG's Business Service Platform™ (BSP™), a true platform for Business Service Management (BSM), has expanded its BSP capabilities to seamlessly integrate key performance information from both distributed and mainframe environments. The new BSP solutions responsible for this enhanced functionality include specific products for distributed performance … [Read more...]
Structured Social Networking for Your ITIL CMDB
Managed Objects has introduced myCMDB. A mixture of social networking and Web 2.0 to help business customers get more out of their configuration management databases (CMDB). With more IT departments using ITIL based CMDBs to manage their IT infrastructure, Managed Objects has put a new face on an often complex system. The web based application uses role-based "communities" where users can … [Read more...]