Numara Software, Inc., a leading, worldwide provider of practical IT service management software, today announced the release of Numara FootPrints 9, the latest version of its award-winning Numara FootPrints service desk management solution. Featuring new and expanded support for IT Infrastructure Library (ITIL) version 3 service lifecycle best practices and extensive usability enhancements, … [Read more...]
Web Help Desk Integrates With LANrev Client Management Solution
MacsDesign Studio LLC, an industry-pioneering provider of the comprehensive IT help desk software, Web Help Desk, today announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. The new integration delivers scheduled imports of asset discovery data from LANrev to the Web Help Desk back-end database and instant access to the LANrev … [Read more...]
Service-now.com Now Safe Harbor Certified
Service-now.com, the pioneer of on-demand IT service management, today announced certification by the U.S. Department of Commerce with the United States-European Union (EU) Safe Harbor Framework. The Safe Harbor Framework facilitates secure, uninterrupted data transfers from the EU to the United States. "As a software-as-a-service vendor, our customers trust us to keep their IT service management … [Read more...]
Digital Fuel Speeds ITSM Excellence with Out of the Box SLM Solution for Service Desks
Digital Fuel®, the leader in IT Service Management (ITSM), today launched their Pre-Defined Service Level Management solution for Service Desks. The hosted, fully managed solution provides a complete out of the box SLM solution for Service Desks that contains pre-defined reports, dashboards, service level objectives (SLOs), data interfaces and best practices for running IT services in a … [Read more...]
Web Help Desk Software Integration With Apple Remote Desktop
MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced seamless integration with Apple Remote Desktop 3, Apple's award- winning desktop management system for Mac OS X. More than ever, businesses and educational institutions are seeking continuity and cost-effective IT help desk solutions. The easy access to ARD information … [Read more...]
A Service Desk Project Success Story
Changing your Service Desk solution can be a large project with many challenges. The ideal is to improve customer service, while reducing costs and making the transition as painless as possible. Many companies also want to adopt ITIL processes into their Service Desk. For Orrick, the SaaS solution Service-Now.com was the choice. Orrick a global law firm with clients in more than 100 countries … [Read more...]
Oracle Gets PinkVERIFY Certification for ITIL Compatability
Oracle Enables Customers to Reduce Cost and Complexity through Integrated, Best Practices Approach to IT Service Management. News Facts >> Committed to helping customers achieve operational excellence through the adoption of the IT service management best practices, Oracle today announced Oracle IT Service Management Suite … [Read more...]
EMC Adds Automated Application Discovery to the Service Desk
EMC , today bolstered its commitment to automation and end-to-end IT Service Management, unveiling new levels of integration between two of the company’s core IT management offerings. Leveraging heightened integration between EMC Smarts Application Discovery Manager (ADM) and EMC Infra, customers can now apply the power of automated application discovery to support dependency-driven change … [Read more...]