MacsDesign Studio LLC, developers of the leading cross-platform help desk software solution, Web Help Desk, today announced the availability of Version 9, a major update to its flagship service management solution. Web Help Desk Software Version 9 adds rules-based voting and approval process for change requests, an extensible plug-in architecture for popular 3rd party asset management … [Read more...]
BMC First Vendor Awarded PinkVERIFY ITIL v3 Certification
BMC today announced that it is the first vendor to be certified for ITIL(R) V3 compatibility through PinkVERIFY, the world's only independent IT Service Management (ITSM) tool certification program from leading ITSM education and consulting provider Pink Elephant. BMC's leading service desk solutions, BMC Remedy ITSM 7.0 and BMC Service Desk Express (SDE) 9.6, have both received the ITIL … [Read more...]
Customers Vote Numara Software Best in Class
Service Desk Solution Provider Wins ContactCenterWorld.com Award for Second Year in a Row Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it has been voted ‘Best in Class’ for its help-desk solution by ContactCenterWorld.com members. ContactCenterWorld.com, a global support organization for contact center industry professionals, … [Read more...]
Access ITIL Service Desk From Your IPhone
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone. You can access LiveTime's ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote. Remote CMDB Access LiveTime can be customized … [Read more...]
Numara FootPrints Service Desk Management Solution
Numara FootPrints is an ITIL based solution for Service Desk Management. Numara FootPrints will help you implement best practices for IT service management and compliance. Numara Software provides service desk solutions designed to optimize productivity and improve overall support. Numara FootPrints 8 features: Streamlined ITIL compatibility tools Comprehensive CMDB with no … [Read more...]
IT Services Virtual Call Center Strategy
As IT systems and services grow so does the need for an expanded IT Help Desk to support them. If you find you are outgrowing your present call support system one solution is a virtual call center software suite such as the one by Five9. It allows you to operate a best-in-class call center without the expense of in-house equipment. USCB a medical and financial receivables company recently … [Read more...]
Service-Now – ITIL Based IT Service Management
Service-Now.com is an impressive marriage of IT Service Management based on the ITIL v3 framework and Internet technology. For IT departments looking for a quick jump into ITIL based Service Management their service may be just what you are looking for. Service-now.com is an On Demand IT Service Management solution licensed by subscription. Combining ITIL version 3 recommendations with Web … [Read more...]