In a significant move that will bolster a strong standards-based approach to IT management, BMC Software has been awarded the first “ITIL Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors.
This certification is the only one of its kind sanctioned by both the United Kingdom’s Office of Government Commerce (OGC) and the APM Group, the owner and official licensor of the ITIL trademarks, respectively. The award means that BMC customers can feel particularly confident that their investment is driving true IT process improvements and efficiency in accordance with ITIL (Information Technology Infrastructure Library) best practices.
“We consider ITIL to be a key success factor for dramatically driving down IT costs, increasing productivity and delivering quick ROI throughout the organization,” said Oscar Ceballos, global services IT governance manager at Telvent.
“Because the BMC Remedy IT Service Management suite embeds ITIL into applications and integrates well with the other pieces of our existing infrastructure, we were able to rapidly achieve our IT goals including consolidating change management processes across multiple data centers and providing better customer segmentation data back to the business.”
Used by thousands of organizations around the world, ITIL has become the de facto standard for IT best practices. To be awarded the prestigious designation of “ITIL process compliant,” the BMC Remedy IT Service Management suite successfully completed rigorous testing for ITIL fundamentals in the areas of Incident and Problem Management. This included analysis of software capability, user documentation and process flows to ensure customers receive an ITIL compliance solution “out of the box.”
Sharon Taylor, ITIL v3 Chief Architect and Chief Examiner, said: “Adopting the ITIL framework is a proven method for streamlining IT processes and properly aligning IT systems and services with the business they support. In today’s economic environment, ITIL processes and Business Service Management solutions such as BMC’s are a top priority for businesses looking to do more with less and drive greater efficiency. This certification program gives customers greater confidence that they’re investing in solutions that will help them more quickly and easily realize the benefits of ITIL.”