Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost. This is why IT Service Management has become a key part of a world class IT organization. But what are the keys … [Read more...]
LiveTime releases 64 bit ITIL Service Management Virtual Appliance
ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF). LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today released version 5.5 of its highly integrated virtual appliance. The latest version of LiveTime's JeOS (Just Enough Operating System) … [Read more...]
Top 5 Tips for Cost Cutting in E-Commerce Without Losing Customer Loyalty
IT organizations responsible for e-commerce are challenged to improve online customer experiences to make up for closed locations and lost sales personnel, while cutting IT expenditures by 5-25 percent, according to Gartner, Inc. Gartner has identified five tips in which IT leaders in charge of e-commerce operations can meet this challenge in this year’s tough economic climate. Gartner has also … [Read more...]
IBM Announces Lotus Notes with iPhone Support
IBM has announced the release of Lotus Notes and Domino collaboration software, including plans to support Microsoft Exchange ActiveSync in Lotus Notes Traveler. This capability will extend Lotus Domino automatic syncing capabilities for e-mail and calendaring tools to the Apple iPhone. "Providing Exchange ActiveSync support via the Lotus Notes Traveler software is part of IBM's pledge to … [Read more...]
Microsoft’s New Technologies Help Businesses Thrive in Today’s Economy
Microsoft Tech Ed North America 2009 kicked off today with announcements of new technologies that enable IT professionals and developers to help their organizations save money and improve efficiencies during difficult economic times. “Microsoft is committed to ensuring that IT professionals and developers continue to have the platform and technologies to drive maximum value and business … [Read more...]
Unify and Control Corporate Voice Services on BlackBerry
Research In Motion today announced BlackBerry® Mobile Voice System (BlackBerry MVS) Server for Cisco® Unified Communications Manager - an enhanced version of BlackBerry MVS that is optimized for use with Cisco Unified Communications Manager version 6.1 or later. BlackBerry MVS, through integration with Cisco Unified Communications Manager, supports a rich set of BlackBerry smartphone features, … [Read more...]
Symantec Announces Managed Backup Services
Symantec Corp. today announced Symantec Managed Backup Services, a comprehensive offering which provides management of backup and recovery operations, allowing customers to more effectively utilize IT resources and focus on core business priorities. Organizations have increasingly more platforms, applications, servers, virtual machines and databases to protect than ever before. Out-tasking … [Read more...]
BMC Software Awarded First Official ITIL Software Certification
In a significant move that will bolster a strong standards-based approach to IT management, BMC Software has been awarded the first “ITIL Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors. This certification is the only one of its kind sanctioned by both the United Kingdom’s Office of Government Commerce (OGC) and the APM Group, … [Read more...]
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