IT Managers Inbox

Symantec Announces Managed Backup Services

Symantec Corp. today announced Symantec Managed Backup Services, a comprehensive offering which provides management of backup and recovery operations, allowing customers to more effectively utilize IT resources and focus on core business priorities. Organizations have increasingly more platforms, applications, servers, virtual machines and databases to protect than ever … [Read More...]

BMC Software Awarded First Official ITIL Software Certification

In a significant move that will bolster a strong standards-based approach to IT management, BMC Software has been awarded the first “ITIL Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors. This certification is the only one of its kind sanctioned by both the United Kingdom’s Office of Government Commerce (OGC) … [Read More...]

HP and RIM to Mobilize Business on BlackBerry

HP and Research In Motion today announced they are establishing a strategic alliance to deliver a portfolio of solutions for business mobility on the BlackBerry® platform. The solutions, which include support for BlackBerry® Enterprise Server 5.0, are focused on increasing service levels, reducing operations costs and improving productivity for customers. HP and RIM plan … [Read More...]

Companies Look to Strategic Document Outsourcing to Cut Costs

As companies look for ways to cut expenses and capital costs during the economic downturn, interest in strategic document outsourcing has grown, according to Gartner, Inc. However, organizations must ensure that outsourcing print and electronic document publishing improves customer communications without sacrificing quality, efficiency and confidentiality. Strategic document … [Read More...]

Microsoft Releases BizTalk Server 2009

Microsoft Corp. today announced the availability of Microsoft BizTalk Server 2009, the company’s enterprise integration and connectivity server solution. In its sixth release, BizTalk Server is already being used by 90 percent of Global 100 customers to integrate systems and automate processes. BizTalk Server 2009 delivers new capabilities to help customers more effectively … [Read More...]

Today’s Service Desk Is at the Core of Corporate IT Service Management Initiatives

Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today released its latest research report entitled, "The Aging Help Desk: Migrating to a Modern Service Desk." The study found that the help desk has evolved beyond its role of simply recording and responding to IT user issues. While that responsibility persists, today's … [Read More...]

Cisco Expands Security Services Into the Cloud

Cisco today announced new additions to its portfolio that bolster the network security infrastructure and the delivery of cloud security services, thereby enabling businesses to collaborate with greater confidence even as their workforce and partners become increasingly mobile and interactive. Today's announcement, being made at the RSA Conference in San Francisco, comes at … [Read More...]

RSA President Urges “Inventive Collaboration” to Combat Cyber-Threat and Reap Rewards of New Technologies

During the opening keynote at RSA Conference Art Coviello, President of RSA, The Security Division of EMC cautioned that the global cyber-threat continues to escalate and online fraudsters are more organized, collaborative and effective than ever. He addressed major forces such as the economy and emerging technologies that are driving the information security industry to … [Read More...]

Configuresoft IT and Systems Expert Authors SANS ITIL Certification Course

Configuresoft, Inc., a leading provider of enterprise server configuration management solutions, today announced that Configuresoft Director of Corporate Strategy and recognized expert in IT configuration and systems architecture George Gerchow, ITIL, CISSP, CCNA, MCPS, SCP, has authored an intensive, accelerated course in ITIL for security management for the highly-regarded … [Read More...]

Web Help Desk Announces Affordable SaaS and On-Premise Lite Editions

For nearly a decade before the buzzwords "SaaS" and "Cloud Computing" entered the mainstream, Web Help Desk has provided the service desk industry with its award winning hosted help desk software. Today, Web Help Desk announced an affordable Lite Edition for small to medium businesses, K-12 schools, collegiate departments and governmental agencies. This new Lite Edition is … [Read More...]