Since ITIL v3 was first released in 2007 it has seen adoption by many organizations. Last week OGC announced on their Best Management Practice web site in “ITIL Mandate For Change” that ITIL v3 will be updated. This is not ITIL v4, but an update of the existing edition since the framework will for the most part will remain unchanged. Since ITIL 3 was first released a change control log has … [Read more...]
Help Developing an ITSM Training Strategy and Plan
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 page guide highlights the following … [Read more...]
Numara Track-It! 9 Includes Change Management and Better ITIL Support
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe. With unmatched ease-of-use and integrated automation, Numara Track-It! 9 delivers even greater … [Read more...]
Sunrise Software’s Sostenuto ITSM Solution Verified by Independent Testing Lab
Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today. Broadband Testing Lab’s report provides an overview of the modules that make up Sunrise Sostenuto ITSM v3 spanning system, … [Read more...]
New White Paper “Service Level Agreements Using ITIL V3”
Alsbridge announced today that their new white paper for outsourcing and information technology executives, “Five Steps to Establishing Effective Service Level Agreements Using ITIL® V3” is available immediately. It advises firms on how to Use industry standard information technology infrastructure library to minimize value leakage in outsourcing Agreements. The document is intended to … [Read more...]
The Keys to Successful IT Service Management – ITPS
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost. This is why IT Service Management has become a key part of a world class IT organization. But what are the keys … [Read more...]
BMC Software Awarded First Official ITIL Software Certification
In a significant move that will bolster a strong standards-based approach to IT management, BMC Software has been awarded the first “ITIL Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors. This certification is the only one of its kind sanctioned by both the United Kingdom’s Office of Government Commerce (OGC) and the APM Group, … [Read more...]
Configuresoft IT and Systems Expert Authors SANS ITIL Certification Course
Configuresoft, Inc., a leading provider of enterprise server configuration management solutions, today announced that Configuresoft Director of Corporate Strategy and recognized expert in IT configuration and systems architecture George Gerchow, ITIL, CISSP, CCNA, MCPS, SCP, has authored an intensive, accelerated course in ITIL for security management for the highly-regarded SANS (SysAdmin, Audit, … [Read more...]
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