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Why You Should Cross Train Employees

By Sam Grier

Being able to staff critical positions is important to maintaining an IT departments level of service. Vacations, sick days, family emergencies and medical leaves are but a few of the normal threats to staffing critical positions. How are these normal absences a threat to an IT department? In the same manner that retirements are a threat by having all of those skills walk out the door, see “IT … [Read more...]

How To Develop Your IT Career Plan and Why You Should Do It

By Sam Grier

A career development plan is an important part of being able to advance your career, increase your salary and become a more valuable asset to your company. You may not need a MBA, but education is important as is professional development, management development and leadership development. IT jobs and careers in the IT industry increasingly require more training and skills. Soft skills such as … [Read more...]

Help Developing an ITSM Training Strategy and Plan

By Sam Grier

Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills. Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 page guide highlights the following … [Read more...]

Configuresoft IT and Systems Expert Authors SANS ITIL Certification Course

By Sam Grier

Configuresoft, Inc., a leading provider of enterprise server configuration management solutions, today announced that Configuresoft Director of Corporate Strategy and recognized expert in IT configuration and systems architecture George Gerchow, ITIL, CISSP, CCNA, MCPS, SCP, has authored an intensive, accelerated course in ITIL for security management for the highly-regarded SANS (SysAdmin, Audit, … [Read more...]

Lack of End User Training is a Large and Growing Threat to IT Security

By Sam Grier

While information security remains a top priority for eight in ten IT professionals surveyed, many companies seem to be underestimating one of the most significant IT security threats - end user error. According to CompTIA's 7th Annual Trends in Information Security survey, human error is the primary cause of the most severe security breaches, yet significantly fewer organizations (45%) provided … [Read more...]

IT Growth Despite Tough Economic Times

By Sam Grier

While many U.S. job seekers are struggling to find employment, and workers can attest that it’s a tough economy to work in, industry experts say that certain sectors – like information technology (IT) – are experiencing growth and moving along this economic rollercoaster headstrong. According to the 2009 Robert Half International Salary Guide, information technology (IT) is one of the few … [Read more...]

Top Five Project Management Skills for IT Professionals

By Sam Grier

The best thing you can do to enhance your IT career is stay up to date on training and get certifications. A lot of work done in IT today is project work. Adding project management skills to your skill sets will greatly enhance your worth and your ability to contribute to your company. The top five project management skills an IT professional should look at to add to their toolbox … [Read more...]

Windows Server Virtualization Exam 70-652

By Sam Grier

The Technical Specialist (TS) exam, Exam 70-652: TS: Windows Server Virtualization, Configuring, is in development. The expected release date is August 2008. When you pass Exam 70-652: TS: Windows Server Virtualization, Configuring, you complete the requirements for the following certification: Microsoft Certified Technology Specialist (MCTS): Windows Server Virtualization, … [Read more...]

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