Alsbridge announced today that their new white paper for outsourcing and information technology executives, “Five Steps to Establishing Effective Service Level Agreements Using ITIL® V3” is available immediately. It advises firms on how to Use industry standard information technology infrastructure library to minimize value leakage in outsourcing Agreements. The document is intended to … [Read more...]
The Keys to Successful IT Service Management – ITPS
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost. This is why IT Service Management has become a key part of a world class IT organization. But what are the keys … [Read more...]
LiveTime releases 64 bit ITIL Service Management Virtual Appliance
ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF). LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today released version 5.5 of its highly integrated virtual appliance. The latest version of LiveTime's JeOS (Just Enough Operating System) … [Read more...]
BMC Software Awarded First Official ITIL Software Certification
In a significant move that will bolster a strong standards-based approach to IT management, BMC Software has been awarded the first “ITIL Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors. This certification is the only one of its kind sanctioned by both the United Kingdom’s Office of Government Commerce (OGC) and the APM Group, … [Read more...]
A 5S Office System – Part 2 Laying The Foundation
In the first article A 5S Office System - Part 1 Planning we looked at the planning and first meeting stages of implementing a 5S Office System. Now you will learn how to build on this to lay the foundation for your 5S Office System. First a word about overdoing it. The 5S system was created for the manufacturing environment. Part of this is using items such as shadow boards where the outline … [Read more...]
Appian Enhances Appian Anywhere BPM Software-as-a-Service Offering
Appian, an innovative global provider of business process management (BPM) technology, has announced expanded offerings for the industry-leading Appian Anywhere BPM Platform-as-a-Service, including free 30-day trials. Using the Appian BPM platform, business users can quickly model and run process improvements via a low-cost Software-as-a-Service (SaaS) subscription, and can now choose from … [Read more...]
Gartner Report Shows BPM is Evolving
The Business Process Management market continues to grow and expand. The 2009 Gartner Magic Quadrant for Business Process Management Suites illustrates that the market is evolving. Gartner has revised its BPMS Magic Quadrant to focus the analysis on product support for the use cases, rather than product features and functions. This change has altered our assessment of the relative strengths of … [Read more...]
Hospitals See Benefits of Lean and Six Sigma
Hospitals across the United States are beginning to embrace lean and Six Sigma business management strategies in attempts to reduce costs and improve productivity, according to a new national benchmarking study by ASQ. The ASQ Hospital Study, to which 77 hospitals responded, is the first study to investigate the implementation of lean and Six Sigma in U.S. hospitals. While applied in … [Read more...]
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