Service-Now - ITIL Based IT Service Management
Service-Now.com is an impressive marriage of IT Service Management based on the ITIL v3 framework and Internet technology. For IT departments looking for a quick jump into ITIL based Service Management their service may be just what you are looking for.
Service-now.com is an On Demand IT Service Management solution licensed by subscription. Combining ITIL version 3 recommendations with Web 2.0 technology we offer a solution that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, you’ve never seen IT management done like this before.
The IT Service Management Suite dashboard offers you snapshots of your current IT services. The side-bar menu has access to modules for the Service Desk, Incident Management, Problem Management, Change Management, Release Management, and your Configuration Management Data Base and Service Catalog, Reporting options and BSM Maps.
Overview pages are provided for areas such as Incident Management, Problem Management and Change Management offer a real time status snapshot. The reporting section hosts a wide ranging list of available reports drawing from information in the other modules. Service-now.com also offers custom client built applications that allow you to create entirely new applications.
Some of the ITIL based Service Management modules include:
- ITIL Incident Management
- ITIL Change Management
- ITIL Release Management
- ITIL Configuration Management
- ITIL Problem Management
- Service Level Agreements
- Enterprise CMDB
- Service Catalog
- Asset Management
Visit the Service-Now.com web site for more information. They offer several demonstration modules that allow you to see the system from various viewpoints. They also offer weekly live demonstrations you can register for.
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