Since ITIL v3 was first released in 2007 it has seen adoption by many organizations. Last week OGC announced on their Best Management Practice web site in “ITIL Mandate For Change” that ITIL v3 will be updated.
This is not ITIL v4, but an update of the existing edition since the framework will for the [...]
ITIL v3 Will Update Core Publications
Free Educational IT Service Management Webinar Series
Summer Fridays Webinar Series’ to be Hosted by ITSM Guru Chris Dancy, Will Cover Help Desk Best Practices, Web 2.0 Trends and Practical ITSM Tips.
ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar Series, launching on Friday, June 12 [...]
Help Developing an ITSM Training Strategy and Plan
Successful IT Service Management (ITSM) depends on developing and implementing a good training and strategy plan. Providing ITIL and other related training ensures that all IT employees have a common language, knowledge and skills.
Pink Elephant has a guide, “Developing an ITSM Training Strategy and Plan” available for download in PDF file format. The 22 [...]
Numara Track-It! 9 Includes Change Management and Better ITIL Support
Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced the latest version of Numara® Track-It!®, the world’s most widely installed help desk software and asset management solution, which is used at nearly 50,000 customer sites around the globe.
With unmatched ease-of-use and integrated automation, Numara Track-It! 9 delivers even [...]
Sunrise Software’s Sostenuto ITSM Solution Verified by Independent Testing Lab
Sunrise Software has today published a report following testing conducted by Broadband-Testing Labs, that validates its claims that its Sostenuto IT Service Management (ITSM) solution is one of the most flexible and versatile products available on the market today.
Broadband Testing Lab’s report provides an overview of the modules that make up Sunrise Sostenuto ITSM [...]
New White Paper “Five Steps to Establishing Effective Service Level Agreements Using ITIL V3”
Advises Firms on How to Use Industry Standard Information Technology Infrastructure Library to Minimize Value Leakage in Outsourcing Agreements.
Alsbridge announced today that their new white paper for outsourcing and information technology executives, “Five Steps to Establishing Effective Service Level Agreements Using ITIL® V3” is available immediately.
The document is intended to advise readers how to [...]
The Keys to Successful IT Service Management – ITPS
Organizations have become dependent on IT to fulfill their business objectives. This dependency has resulted in the need for IT to deliver quality services that align with the needs of the business. IT services must be of high quality, dependable, consistent and at an acceptable cost.
This is why IT Service Management has become a [...]
BMC Software Awarded First Official ITIL Software Certification
In a significant move that will bolster a strong standards-based approach to IT management, BMC Software has been awarded the first “ITIL Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors.
This certification is the only one of its kind sanctioned by both the United Kingdom’s Office of Government Commerce [...]
Configuresoft IT and Systems Expert Authors SANS ITIL Certification Course
Configuresoft, Inc., a leading provider of enterprise server configuration management solutions, today announced that Configuresoft Director of Corporate Strategy and recognized expert in IT configuration and systems architecture George Gerchow, ITIL, CISSP, CCNA, MCPS, SCP, has authored an intensive, accelerated course in ITIL for security management for the highly-regarded SANS (SysAdmin, Audit, Network, Security) Institute.
The [...]
Service-now.com Offers Free Admin Training and an ITIL Bridge Course with Knowledge09 Registration
Service-now.com, the pioneer of modern SaaS for IT service management, today announced the addition of free Service-now.com admin training and a free ITIL v2 to v3 bridge course included with Knowledge09 conference registration. Knowledge09, the third annual Service-now.com user conference, is back in San Diego, May 4-7, 2009.
Knowledge09 has created a community of professionals [...]