Alsbridge announced today that their new white paper for outsourcing and information technology executives, “Five Steps to Establishing Effective Service Level Agreements Using ITIL® V3” is available immediately.
It advises firms on how to Use industry standard information technology infrastructure library to minimize value leakage in outsourcing Agreements.
The document is intended to advise readers how to utilize the ITIL V3 framework to create service level agreements (SLA’s) that will eliminate ambiguity, avoid unnecessary service contracting expenses and improve customer service experiences in IT outsourcing contracts.
IT professionals interested in receiving the complimentary white paper may download it immediately by registering at www.alsbridge.com/whitepaper/2009-may-effective-SLAs/.
“Most sourcing arrangements never realize their full potential, often losing 40 to 70 percent of value in the relationship,” said Ben Trowbridge, CEO of Alsbridge. “However, organizations shouldn’t accept the loss of so much value. By utilizing the ITIL framework to help develop an effective service level agreement, companies can stop value leakage and maximize return on investment in outsourcing.”
Alsbridge produces and makes available a broad selection of white papers, webcasts, and original articles through its online Research Center and through its sponsorship of the online journal Outsourcing Leadership. The firm is a leading provider of advisory services for enterprises evaluating, negotiating, and implementing outsourcing, shared services, and benchmarking.