With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it’s clear that your goal as an IT professional has changed. You’re no longer tasked with aligning IT with the business. Now your goal is to integrate IT with the business. The distinction between IT and the business has blurred, and the language of IT has been replaced with the language of the business.
So what does ITIL V3 have to do with BSM?
BSM is now an ITIL best practice. ITIL V3 defines it as “the ongoing practice of governing, monitoring, and reporting on IT and the business service it impacts.” It’s an approach that leverages processes and technology to make the goals of IT and the goals of the business one and the same.
BSM solutions and ITIL practices work together to help you manage IT from a business perspective. Solution developers are working closely with ITIL architects to ensure that ITI L processes and service management solutions continue to converge. Their solutions can put you ahead of the curve when it comes to implementing ITIL best practices.
Integrating IT with the Business
Successful IT organizations should consider IT ’s contribution to business value in every decision they make and every project they undertake. ITIL best practices support this approach to managing the IT infrastructure.
newScale Inc. provider of IT Service Catalog and Service Portfolio Management software solutions, today announced the latest additions to its libraries of pre-built Service Portfolio and Service Catalog templates. Each library contains pre-built service components that can be used “as-is” to get up and running immediately, or configured to suit each organization’s unique environment. This robust pre-defined content helps accelerate the development, deployment and maintenance of an IT Service Portfolio and Service Catalog.
More and more IT operations are embracing the concepts of Service Portfolio Management and Service Catalog Management in their journey to becoming more service-centric and customer-focused. But most IT staff have no idea how to get started.
Recognizing this challenge, newScale introduced it first pre-built library of common IT service requests in 2001. Since then, the company has continued to expand and enhance its libraries of pre-packaged and reusable content to speed Service Catalog deployment and ensure the lowest total cost of ownership for its customers. Unlike other vendors that have imitated this approach, newScale Service Catalog content has been tested, implemented, and improved upon through multiple product release iterations and nearly a hundred in-production deployments.
Registration has begun for the 13th annual International IT Service Management Conference and Exhibition to be held February 22-25, 2009 at the Bellagio Hotel in Las Vegas, Nevada.
The event features a Beatles theme this year, “IT Business Integration: With a Little Help From My Friends”. Early bird pricing specials are available in three rounds. The first special ends June 30, 2008, the 2nd October 31, 2008 and the third December 19, 2008.
The annual conference is recognized as the largest, most respected IT Service Management conference in the world. You can rely on us to deliver the most comprehensive, content rich program in the industry.
Here’s what the 2009 conference program includes:
- Powerful presentations by Pink Elephant’s highly sought-after consultants
- Expanded view of ITIL’s Service Lifecycle Process Model, including Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement
- World launch of new ITIL V3 courses
- Insightful presentations from award winning CIOs who are recognized for their business contributions
- Return of highly rated university professors profiling business and leadership excellence
- More industry experts highlighting best practices beyond ITIL (CMM, CoBIT, ISO, IT Governance, EFQM, etc.)
- Provocative keynotes and industry luminaries not found in other conference programs
- A nostalgic view of ITIL’s beginnings and interviews with the key people involved
A big “ITIL Birthday Celebration” Bash as ITIL turns 20!
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone.
You can access LiveTime’s ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote.
Remote CMDB Access
LiveTime can be customized with specific column views and provide true mobility for on site technicians and customers. With direct access to LiveTime’s Configuration Management Database (CMDB), service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone.
Numara Software, an ITIL based solutions company has released a new white paper on ITIL. The “ITIL Without Handcuffs” guide offers readers a practical and concise summary on ITIL, with examples of how organizations are adopting best practices.
In today’s competitive environment, companies want processes that enable them to take control of their IT infrastructure in a pragmatic way. They want technology, policies and procedures that empower them, rather than be handcuffed to rigid systems which take years to implement or change.
The Relevance and Irrelevance of ITIL
Key Points For The Reader
- ITIL is a collection of best practices that address IT service management and business-focused discipline
- ITIL is more applicable to larger companies, though small companies can benefit
- ITIL brings IT into closer alignment with the business
- ITIL awareness and adoption is low within the mainstream market
- ITIL is a long-term commitment, not a short-term fix
Managed Objects has introduced myCMDB. A mixture of social networking and Web 2.0 to help business customers get more out of their configuration management databases (CMDB).
With more IT departments using ITIL based CMDBs to manage their IT infrastructure, Managed Objects has put a new face on an often complex system. The web based application uses role-based “communities” where users can easily view and interact with CMDB data and other CMDB users.
CMDB Meets Facebook
Each CMDB community consists of logically related CMDB data – grouped by function, role, class, or geography. IT or business users subscribe to CMDB communities – usually based on their specific business responsibility. Within each community, users can quickly and intuitively search and report on CMDB information.
The IT Infrastructure Library (ITIL), a collection of best practices that address core service management issues such as problem, incident, change and request management, is all about servicing the end user.
Many IT departments have rushed to implement ITIL, but fallen into common pitfalls. The important thing to remember about ITIL is it is not a quick fix solution. It is not a short-term solution. It takes time and a change in culture for it to take root and grow.
Here are some of the common pitfalls found when rushing to implement ITIL.
Purchasing Unnecessary Tools
Organizations assume ITIL based tools are the answer. All they have to do is purchase them or a complete suite of tools and ITIL will work its magic. What they need to do is invest time in mapping a strategy and training their staff about ITIL.
Failing to Do An Assessment
One of the first things you should do is an assessment of your IT department. Look at where you are now and where you want to be and determine what you need to do to get there. How does your current organizational structure compare to the ITIL framework? How will you change your organization and culture to best use ITIL?
ZeNETeX announced today that it has expanded its public IT Service Management Training Services to include a new certification class entitled ‘Foundation in IT Service Management According to ISO/IEC 20000.’
This newly released class is an individual certification for IT leaders that are directly involved in helping their organizations achieve the highly coveted ISO/IEC 20000 certification.
Organizations that have achieved an ISO/IEC 20000 certification have successfully demonstrated an ability to support and deliver IT services in accordance with a well defined industry recognized standard based in large part on the Information Technology Infrastructure Library (ITIL(C)). The successful implementation of ITIL(C) has proven to reduce operational costs and improve process efficiencies and end user satisfaction.
Touchpaper, a IT Business Management provider announced the launch of the Touchpaper Asset Management Process Pack, designed to extend the reach of Configuration Management into the asset management process.
“The Asset Management Process Pack is a total lifecycle approach to asset management that allows IT directors to keep track of an organization’s computing assets through the entire lifecycle; from procurement, ongoing management and change of IT assets, to their eventual disposal.”
Service-Now.com is an impressive marriage of IT Service Management based on the ITIL v3 framework and Internet technology. For IT departments looking for a quick jump into ITIL based Service Management their service may be just what you are looking for.
Service-now.com is an On Demand IT Service Management solution licensed by subscription. Combining ITIL version 3 recommendations with Web 2.0 technology we offer a solution that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, you’ve never seen IT management done like this before.
