Resources for IT Managers
Pink Elephant is offering a free downloadable chapter from the bestselling book, Defining IT Success Through The Service Catalog. If you are interested in learning more about how to approach Service Catalog tool selection, check out this chapter. Included is a list of useful questions that you should be asking when preparing a Request for [...]
Pink Elephant today announced the winners of the ITIL Awards, presented at the recent 13th Annual International IT Service Management Conference and Exhibition. The awards honor the best in five categories: ITIL Project of the Year; ITIL Practitioner of the Year; ITIL Case Study of the Year; Pink Elephant Student of the Year; and Innovation [...]
Pink Elephant’s 13th Annual International IT Service Management Conference and Exhibition is showing a promising registration trend despite economic conditions that have impacted several high profile IT events worldwide. Pink Elephant’s registration levels are at around 90% of the total during this same period in 2008. These developments follow news reports that the demand for [...]
Leveraging Managed Objects acquisition, Novell expands data center portfolio Novell today announced the general availability of myCMDB™, the only Web-based application that taps into the power of social networking to significantly enhance enterprise configuration management database (CMDB) usability, accessibility and accuracy. Obtained through Novell’s recent acquisition of Managed Objects, myCMDB is the industry’s first product [...]
ITGL and OGC have released a 131 page management briefing Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit. This project was developed with the Office for Government Commerce (OGC) to update the very popular management briefing first produced in 2005. The briefing applies generally to all IT best practices but focuses on [...]
A new ITIL maturity reports is a guide to anyone looking to adopt or extend their ITIL implementation. Any organization looking to implement ITIL3 will have lots of questions. What are the challenges and pitfalls to expect? What is the real cost? The report offers some key pointers and practical realities, based on the experience [...]
Safari Books Online has added the official Information Technology Infrastructure Library (ITIL) to its digital library service. This expands their titles focused on IT Service Management, Infrastructure and Development and Operations. Safari Books Online, the leading provider of on-demand digital libraries for technology and business professionals, today announced the extension of its collection to include [...]
Many IT organizations today are looking to become more reliable and productive in the area of IT Service Management (ITSM) and ITIL initiatives. IT optimization of the design, develop and deploy processes offers many benefits. Consulting-Portal, a leading IT Service Management (ITSM) Process Design and Implementation company has used its extensive base of ITSM experience [...]
Pink Elephant has certified Wendia’s Point of Business 21 in all 14 ITIL version 3 processes. Wendia North America, the newest division of Wendia AG International, a leading provider of best-in-class ITIL Service Management Solutions, today announced that its Point of Business 21 has passed the PinkVERIFY™ assessment and as such, the tool has been [...]
ITIL is currently the undisputed champion of best practice in service management but when so many consultancies describe the benefits of ITIL in vague, intangible terms it can be difficult to obtain concrete evidence of just what it can do for your business. Survey findings from the Service Desk Institute indicate that the IT service [...]