Resources for IT Managers
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. This release focuses specifically on streamlined request management and the automation of common requests and change management procedures. Most notably, customers can now raise [...]
According to a recent survey by TecWeb conducted during the third quarter of 2008, all is not well with the state of Service Oriented Architecture (SOA) deployments. Problems with reduced productivity, damaged customer relationships and poor web application performance are the chief complaints. CA, Inc.today announced the results of an independent survey about the state [...]
At almost 500 pages the Guide to the Universal Service Management Body of Knowledge (USMBOK) organizes, distills and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organizations. The Guide provides a singular, coherent and consistent approach to the development of a service management [...]
Enterprise customers and service providers can reduce costs and increase the time to market if they close the gap between IT and operations. Business Process Framework (eTOM) Version 8.0 is aimed at helping close that gap. TM Forum announced today Release 8.0 of the Business Process Framework (eTOM). This landmark version incorporates the itSMF’s ITIL [...]
Sunrise Software, a leading independent provider of IT Service Management (ITSM) solutions, today announced a new subscription pricing model designed to help organizations budget for ITIL in a tougher economic climate. The offering combines the benefits of on-premise, hosted software and Software as a Service (SaaS) models for Sunrise’s range of ITSM/ITIL software solutions. The [...]
In a partnership with Altosoft that enables new levels of real-time process automation analytics, Opalis software had delivered an industry first with its business centric IT initiative. Opalis Software Inc., the independent market leader in IT process automation software, today announced a next generation of process automation analytics that will enable enterprise IT organizations to [...]
In tough economic times IT departments are looking for every way to cut costs while maintaining or even expanding service levels. Digital Fuel details ways to eliminate waste and cut up to 25% off of IT service costs. Digital Fuel today announced relief for enterprises that want to rapidly cut IT costs. At a time [...]
Many IT organizations today are looking to become more reliable and productive in the area of IT Service Management (ITSM) and ITIL initiatives. IT optimization of the design, develop and deploy processes offers many benefits. Consulting-Portal, a leading IT Service Management (ITSM) Process Design and Implementation company has used its extensive base of ITSM experience [...]
eProcess contains a comprehensive library of ITIL based process templates to select from. These are extremely detailed templates that support process design and implementation including detailed tool and data specifications. Available as an on-demand service, eProcess is Consulting-Portal’s approach to accelerating Process Design Implementation. This on-demand process modeling tool leverages a library of field-tested IT [...]
Pink Elephant has certified Wendia’s Point of Business 21 in all 14 ITIL version 3 processes. Wendia North America, the newest division of Wendia AG International, a leading provider of best-in-class ITIL Service Management Solutions, today announced that its Point of Business 21 has passed the PinkVERIFY™ assessment and as such, the tool has been [...]