Resources for IT Managers
Cherwell Software, Inc. (“Cherwell”) today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program. PinkVERIFY is the only independent certification program worldwide to recognize software that supports the … [Read more...]
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime's Hardware Appliance v5.5. This hardware is based around Sun Microsystems Sun Fire x4140 (AMD) and x4150 (Intel) Quad core processors and LiveTime 5.5 with ZFS, MySQL Enterprise and PostgreSQL. LiveTime has been able to leverage the key … [Read more...]
Leveraging Managed Objects acquisition, Novell expands data center portfolio Novell today announced the general availability of myCMDB™, the only Web-based application that taps into the power of social networking to significantly enhance enterprise configuration management database (CMDB) usability, accessibility and accuracy. Obtained through Novell's recent acquisition of Managed Objects, … [Read more...]
LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced the general availability of LiveTime Service Manager v5.5 and LiveTime Help Desk v5.5. This release focuses specifically on streamlined request management and the automation of common requests and change management procedures. Most notably, customers can now raise requests … [Read more...]
According to a recent survey by TecWeb conducted during the third quarter of 2008, all is not well with the state of Service Oriented Architecture (SOA) deployments. Problems with reduced productivity, damaged customer relationships and poor web application performance are the chief complaints. CA, Inc.today announced the results of an independent survey about the state of Service Oriented … [Read more...]
At almost 500 pages the Guide to the Universal Service Management Body of Knowledge (USMBOK) organizes, distills and provides ready access to a core body of knowledge for service management that can be universally applied within service provider organizations. The Guide provides a singular, coherent and consistent approach to the development of a service management system. Service Management … [Read more...]
Enterprise customers and service providers can reduce costs and increase the time to market if they close the gap between IT and operations. Business Process Framework (eTOM) Version 8.0 is aimed at helping close that gap. TM Forum announced today Release 8.0 of the Business Process Framework (eTOM). This landmark version incorporates the itSMF's ITIL best practices to address the long-standing … [Read more...]
Sunrise Software, a leading independent provider of IT Service Management (ITSM) solutions, today announced a new subscription pricing model designed to help organizations budget for ITIL in a tougher economic climate. The offering combines the benefits of on-premise, hosted software and Software as a Service (SaaS) models for Sunrise’s range of ITSM/ITIL software solutions. The introduction of … [Read more...]