Resources for IT Managers
The recent IT governance standard released by the International Organization for Standardization (ISO) marks the global recognition of the importance of IT governance, and is applicable to enterprises of all types and sizes. To help organizations adopt ISO/IEC 38500: 2008—Corporate governance of information technology, the nonprofit, independent IT Governance Institute (ITGI) has released a … [Read more...]
ISACA, the Information Systems Audit and Control Association has just released an exposure draft of of their initiative “Enterprise Risk: Identify, Govern and Manage IT Risk, The Risk IT Framework”. Covering 94 pages the document frames IT risk as a business risk and goes into extensive detail on a framework for dealing with it. Packed full of charts, tables and control framework. Though … [Read more...]
ITGL and OGC have released a 131 page management briefing Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit. This project was developed with the Office for Government Commerce (OGC) to update the very popular management briefing first produced in 2005. The briefing applies generally to all IT best practices but focuses on three specific practices and standards that are becoming … [Read more...]
CAI's IT Metrics and Productivity Institute has launched an online library of recorded, educational lectures that will teach CIO's and senior IT practitioners around the world how to leverage best practices to compete in the global marketplace while dramatically improving the productivity and quality of their software development and maintenance organizations. The "Software Best Practices" … [Read more...]
There are two approaches that can be used to improve Information Technology Service Management (ITSM): the Information Technology Infrastructure Library (ITIL) and Six Sigma. Many followers of these seemingly mutually exclusive approaches exhibit a nearly religious zeal in defending their way as being the only way to go. Rather than being opposing approaches, however, Six Sigma and ITIL are … [Read more...]
With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it’s clear that your goal as an IT professional has changed. You’re no longer tasked with aligning IT with the business. Now your goal is to integrate IT with the business. The distinction between IT and the business has blurred, and the language of IT has been replaced with the language of the business. So what does … [Read more...]
Numara Software, an ITIL based solutions company has released a new white paper on ITIL. The "ITIL Without Handcuffs" guide offers readers a practical and concise summary on ITIL, with examples of how organizations are adopting best practices. In today’s competitive environment, companies want processes that enable them to take control of their IT infrastructure in a pragmatic … [Read more...]
The fourth step in a 5S System is to Standardize. In this step you will set in place the rules and policies that support the first three steps, Sort, Straighten and Shine. A 5S System will only work if it is followed. To carry out the first three steps you should already have a support system in place. Such as designated areas, proper marking of areas, a log of what goes where and other parts … [Read more...]