Resources for IT Managers
Digital Fuel, an IT Service Management solutions company, today announced the industry's first pre-defined IT service portfolio and catalog, providing customers with immediate online access to a dynamic, fully populated catalog built on years of service management expertise and best practices. Built on Digital Fuel's ServiceFlow, the global standard for managing services as a business, the new … [Read more...]
FrontRange Solutions has announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1. This next-generation software application gives mid sized and enterprise IT and customer service organizations an innovative solution. It features new tools in configuration management for intuitive, unprecedented change management control It improves the customer experience and … [Read more...]
Do you need Project Management software, but don't have a lot of money to invest in it? Take a look at dotProject. It is a free open source Project Management tool alternative to Microsoft products and other expensive applications. Features Include User Management Email based trouble Ticket System Client/Company Management Project listings Hierarchical Task List File … [Read more...]
newScale Inc. provider of IT Service Catalog and Service Portfolio Management software solutions, today announced the latest additions to its libraries of pre-built Service Portfolio and Service Catalog templates. Each library contains pre-built service components that can be used "as-is" to get up and running immediately, or configured to suit each organization's unique environment. This … [Read more...]
Service Desk Solution Provider Wins ContactCenterWorld.com Award for Second Year in a Row Numara Software, Inc., a leader in service desk management solutions for IT professionals, today announced that it has been voted ‘Best in Class’ for its help-desk solution by ContactCenterWorld.com members. ContactCenterWorld.com, a global support organization for contact center industry … [Read more...]
ASG Software Solutions, the originator of ASG's Business Service Platform™ (BSP™), a true platform for Business Service Management (BSM), has expanded its BSP capabilities to seamlessly integrate key performance information from both distributed and mainframe environments. The new BSP solutions responsible for this enhanced functionality include specific products for distributed performance … [Read more...]
LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk Software offers LiveTime Service Manager and Help Desk for the iPhone. You can access LiveTime's ITIL service management suite via your IPhone. This allows field technicians and customers who use the IPhone to log in and manage service request from remote. Remote CMDB Access LiveTime can be customized … [Read more...]
On July 1st Microsoft announced a new licensing program designed for large organizations with multiple affiliates. Called Select Plus, it is another sign that Microsoft is trying to reign in its complex licensing system. If a company has several affiliates in different locations, Select Plus will enable your affiliates to take advantage of price-level adjustments that are based on the actual … [Read more...]